ONLINE CASINO FAQ

Online Casino Safety

Are online casinos legal in the UK?

Yes. Thanks to a new law introduced back in 2014, online casino gaming in the UK is not only legal but highly regulated. The UK Gambling Commission (UKGC) is responsible for licensing and overseeing the industry at all levels.

Are online casinos safe to play at?

Yes. Thanks to the UKGC’s oversight, all licensed UK online casinos are 100% safe. Aside from ensuring each licensed casino has a certified fair random number generator powering its games, the UKGC insists that all player funds are stored in segregated trust accounts so that your money is never in danger.

How do I know if a casino is safe and trustworthy?

The easiest way to tell if an online casino is trustworthy is to look for its UKGC licensing number. This will be displayed at the bottom of a licensed site’s homepage. Additionally, if you check out our expert reviews, we’ll give you the inside scoop on whether a casino can be trusted or not.

Is it safe to share my financial data with an online site?

All licensed sites use full SSL encryption. As well as encrypting your personal data as it’s being sent/received, all the top UK online casinos will partner with recognized payment processors such as Visa, MasterCard, Skrill and PayPal to ensure smooth, secure transfers.

What if I develop a gambling problem?

As part of each online casino’s licensing conditions, they must provide quick links to gambling addiction organisations as well as internal safety measures such as deposit limits and self-exclusion options.

Registration, Deposits and Withdrawals

What are the requirements to play online?

As long as you’re physically located in the UK, you can play at an online casino if you’re 18+, have a valid address and phone number. Additionally, you can only have an account if you haven’t been previously banned or excluded from the site in question or if you already hold an account with the site (you can’t have multiple accounts with a single operator).

What personal information do you need to give to a casino?

All online casinos will ask for differing amounts of personal information. However, it’s common for operators to require the following details:

  • Name
  • Address
  • Telephone Number

Additionally, when you make your first withdrawal, the casino will ask for proof of your identity via two methods (i.e. passport, utility bill, driver’s licence etc).

How to register at an online casino?

The best way to register for an online casino account is to follow our secure links directly to the sign-up pages. Once you’ve done that, you’ll have to input your name, address, telephone number and your preferred payment method. After inputting those details and verifying your account (usually via email), you’ll have an account.

What depositing methods are available?

All online casinos in the UK will offer their unique selection of payment methods. The common options are:

  • Visa Credit and Debit
  • MasterCard Credit and Debit
  • Skrill
  • Paysafecard
  • PayPal
  • Neteller
  • Bank Wire

How to make a deposit in an internet casino?

To make an online casino deposit, you’ll need to complete the following steps:

  • Create an online casino account using one of our secure links.
  • In put your personal details, verify your account and login.
  • Visit the cashier page and select your preferred payment method.
  • Input your payment details and the amount you wish to deposit.
  • Confirm the payment and wait for the funds to be credited to your account.

What is the minimum deposit?

The minimum deposit at most UK online casino sites is £10 although some places will offer slightly lower (£5) or higher (£20) limits.

How to play for free?

Making a deposit isn’t compulsory and virtually all of the best UK online casinos will offer free place games. When you scroll through a gaming lobby, you’ll see two buttons connected to each game. One button will take you to a real money game, the other will be labelled as “free play”, “fun” or “practice” and give you full functionality but without the cost.

What withdrawal methods are available?

The majority of withdrawal options available to UK casino players are the same as the deposit options on offer. For most players, the main withdrawal options are:

  • Visa Debit
  • MasterCard Debt
  • Skrill
  • Neteller
  • PayPal
  • Bank Wire

How to request a withdrawal?

To request a withdrawal, you’ll need to login to your account, visit the cashier page, choose your withdrawal option and input the amount you wish to cashout. After confirming your withdrawal, you’ll typically need to wait 24 hours for the site to review your request before sending it for processing. Depending on your chosen method, it will take between 2 and 7 days to get your funds.

Are there withdrawal limits?

Yes. All UK online casinos will have a withdrawal limit unique to their site. In most instances the weekly limit will be ?1,000+. High rollers can request to have their withdrawal limit increased or removed altogether.

Bonuses and Free Spins

What is a welcome bonus?

A welcome bonus is a sum of money given you to when you join a new online casino. Some welcome bonuses are known as “no deposit” deals and are given to you just for creating an account. “Deposit” welcome bonuses are credited to your account after you make your first deposit. The size of a deposit bonus is often dependent on the size of your deposit up to a maximum limit.

What are wagering requirements?

To ensure fair play, UK online casinos will ask you to bet a certain amount before you request a withdrawal. This process of betting XX amount of your bonus is known as a wagering requirement. In general, online casinos will ask that you stake 30X/35X your bonus amount before requesting a withdrawal. If you don’t complete your wagering requirements before requesting a withdrawal, you risk forfeiting your bonus.

How do I actually get the welcome bonus?

Welcome bonuses will be automatically credited to your account after you’ve signed up and/or made a deposit. Some UK casinos ask that you use a promo code/bonus code during the deposit process.

Can you cash out a bonus?

In general, you won’t be able to withdraw your bonus funds. However, you will be able to use them to play real money casino games where you can win money that you’re then allowed to withdraw. At some online casinos you will be allowed to withdraw your bonus funds after completing the wagering requirements.

What are free spins?

Free spins are a bonus given you to either instead of or in addition to cash bonuses. Free spins allow you to play a specific slot/s for real money without touching your own funds.

Can you keep winnings from free spins?

Yes you can. However, it’s important to note that the amount you can win will often be capped and anything you do win will be subject to the site’s standard wagering requirements.

Devices

What devices can I play on?

Thanks to modern iGaming technology, you can now play on all internet-enabled devices. PC, Mac, iOS, Android, Blackberry and Windows Phone devices are all compatible. Moreover, thanks to Omni-channel technology, you can use the same account (with a single operator) across a range of devices.

What are the technical requirements to play on a PC or Mac?

Instant play online casino sites (i.e. ones where you don’t need to download anything) typically require you to have the latest version of Flash installed, Windows 8 or better and a sufficiently fast internet connection. If you use a downloadable casino, you’ll need to ensure you have sufficient memory on your hard drive.

Are there apps for mobile?

Yes. Although some online casinos use a mobile website, there are others that allow you to play games via your mobile or tablet using native apps. To see which casinos have their own mobile apps, you can read our expert reviews or visit you native app store for iOS, Android, Blackberry or Windows Phone.

What is the difference between the download platform and instant play platform?

In general, there will be no major differences between an instant play and downloadable casino platform. In some instances, downloadable casino sites will offer a selection of “exclusive” games not available via the instant play website. Additionally, you may also get extra bonuses if you download a casino site.

Other Questions

What kinds of games are available?

When you play at the top UK online casinos, you’ll find the following games on offer:

  • Blackjack
  • Roulette
  • Slots
  • Jackpot Slots
  • Video Poker
  • Baccarat
  • Casino Hold’em
  • Casino Poker
  • Craps
  • Scratchcards
  • Live Dealer Games
  • Casual/Arcade Casino Games

How much money can be won at an online casino?

There is almost no limit to the amount of money you can win at the best online casinos. Each week there is millions of pounds in prize money and bonuses up for grabs regardless of the stakes you’re playing for. Indeed, jackpot slots such as Mega Moolah and Major Millions each have jackpots topping ?1 million just on their own, so you can see that you’ll never be short of ways to win when you join our top sties.

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