10Bet Casino Review

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Overview

Overview

The idea of a sports betting brand branching out into the world of online casino gaming is hardly new. In fact, it’s pretty much common by this point that a successful bookmaker will look to expand. 10Bet has been no exception to this, as the 2003 founded brand has been looking to bring its best efforts to the world of iGaming. Considering the wealth of experience that stands behind the 10Bet name, along with the fact that it carries multiple licenses (under the Blue Star Planet Limited trading name), plenty is expected of 10Bet in the eyes of punters. Like you would expect, we have not stopped short in putting this brand through its paces, and what we’ve found is that while 10Bet is an “okay” offering on the surface, it tends to fall short of being good.

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Pros & Cons

Outstanding standard promotions Missing live chat customer support
Well put together mobile site Questionable auditing practices
Extensive live casino suite No VIP scheme
Inclusion of progressive jackpot games Code-based welcome bonus
Fair bonus wagering and contribution requirements
Welcome bonus

Welcome Bonus and Special Offers

The size of the 10Bet casino welcome bonus will probably make you take a step back, as £1,000 in total bonus funds certainly isn’t something to be sneezed at. Split across the first three deposits made, we found things to be pretty easy to get into. The first bonus will match your deposit by 100% up to £200; the second deposit made will be matched by 50% up to £300, and finally the third deposit made will be matched by 25% up to £500. These three deposits are linked to the codes ‘TRIO1’, ‘TRIO2’, and ‘TRIO3’ receptively. The code-based system is a bit out-dated for our tastes, as we simply don’t see the point in forcing players to use such in order to access a deal that 10Bet is happy to giveaway anyway. However, this doesn’t take too much away from the overall welcome bonus quality.

It’s been said that the quality of any welcome bonus is determined by the terms and conditions attached to it. In the case of the 10Bet casino, the T&Cs attached to this bonus have the potential to bring players crashing back down to earth. While the 35x-wagering requirement seems manageable, when you add the 15-day time limit into the mix, you’ll find that things become almost insurmountable. From the moment you receive any of the bonuses mentioned above, you best be prepared to get to work. The only real saving grace is the fact that the contribution requirements are pretty flexible across most game formats.

Promotions

Promotions

A lot of online casinos that have sports betting roots are pretty much bare bones when it comes to promotions. We have no idea why this is the case, but it often takes a lot away from the gambling experience. Thankfully, 10Bet casino has grabbed the bull by the horns and looked to serve up a wealth of promotions that players are sure to get a kick out of. Daily Treats Every Week, Up to £100 Weekly Cashback Bonus, Live Casino 100% Welcome Bonus, Sunday Free Spins, and various spot promotions work to keep the action topped up.

The standard promotions here are certainly worthy of praise, but the lack of any kind of loyalty program really is a massive drawback in our eyes. The 10Bet sports betting platform appears to have one, so to see the casino players left in the cold is a real surprise. If 10Bet really wants to kick things up a notch, they need to find a way to introduce some kind of VIP scheme or loyalty system sooner rather than later.

Software and games

Software and Games

10Bet doesn’t really shake things up when it comes to appearance, as the site generally replicates the sports betting platform that you’re familiar with. No download needed, the site can be accessed through practically any browser and any OS – Windows, Mac, Linux, and Chromebook included. Game genres and formats are listed to the side of the screen for easy access, while a sprawling banner at the top of the screen displays the latest deals and promotions. The problem we have with the site is when it comes to design, as it just looks far too busy. The sportsbook setup and somewhat dated look just doesn’t work here, as it doesn’t give this online casino the life and oomph it needs to stand out.

Microgaming stands behind 10Bet as its main game contributor, so you can be sure that the games featured do carry quality. Titles such as Thunderstruck II and Hitman prove to be popular at 10Bet casino, with this largely being as expected. What probably holds 10Bet back is that it doesn’t really push matters when it comes to game numbers. Slot game numbers hover around the 330 mark, but this figure isn’t exactly going to keep players topped up with choice. The same applies to both video poker and table games as well. 10Bet has been around for many years now, so you would really expect the brand to have more to offer when it comes to sheer game numbers by now.

What could be the saving grace of the 10Bet game selection is the live casino offering, as baccarat, casino hold ‘em, roulette, blackjack, and dream catcher ensure that HD styled casino action is beamed right to your device of choice. Multiple variants of each game – aside from dream catcher – are made available, so players that are after a live casino fix will find themselves well and truly catered for here.

Mobile casino app

Mobile Casino

10Bet casino has its very own mobile app, which proves to be a pretty standard offering on iOS and Android devices. The game selection is a touch on the limited side in places; so don’t expect the app to match the full desktop experience. That being said, many top games do make the cut, such as progressive jackpot games Mega Moolah and Major Millions. For our money, if you want to experience the best of 10Bet on the move, you would be best served visiting the mobile site. Yes, as it’s mobile browser-based it can be a touch cumbersome, but the level of game choice tends to make up for it, as a bevy table, live dealer, and RNG titles are at hand.

Deposit and withdrawal

Deposit and Withdrawal

Speed is pivotal when it comes to deposits and withdrawals, so it’s great to see that 10Bet casino puts the pedal to the metal where it matters most. Most withdrawals are completed in less than 2 days, with the minimum withdrawal being just £10. The options at hand for moving money around here is pretty vast as well, including Visa, MasterCard, bank transfer, cheque, Skrill, Neteller, Western Union, Paysafecard, UKash, and 1-Pay.

Security and trustworthiness

Security & Trustworthiness

Looking at the nuts and blots of 10Bet, as mentioned earlier it’s well worth mentioning that this site carries licensing from multiple jurisdictions. This covers both the UK Gambling Commission (UKGC) and a license from Curaçao. Admittedly, the former carries much more weight than the latter, but that doesn’t change the fact that 10Bet has two licenses to its name. 10Bet also invests in on-site security with the latest in SSL encryption technology. Sadly, the lack of VeriSign approval and TST Labs approval is a bit concerning. Other critics seem to echo this concern too, as the likes of ThePogg and AskGamblers have raised questions regarding the progress of this site’s security measures and auditing practices.

Customer support

Customer Support

Customer support at 10Bet casino has some real issues, as live chat isn’t an option at all. Your choices here are email (csd@support.10bet.co.uk) and phone (0800 047 0965/0800 047 0965), with the options being cumbersome at best. It’s great to see that 24/7 customer support is offered, along with fast response times, but the lack of live chat is a real negative, as it forces players to use some long-winded methods to seek the help they need.

Conclusion

Conclusion

10Bet is an online casino that is probably as “middle of the road” as it gets. Lacking any spectacular features, it’s pretty clear as to why other critics have labelled it as largely forgettable. Not bad, but by no means brilliant, 10Bet is anything but the measuring stick for modern-day online casino action.

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We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

 

Joe Townsend
Joe likes to work hard and play hard. He's the first one in the office in the morning, and the first one in the pub in the evening. Joe likes to get down to the Casino when he can, but recently discovered Live Casino where he has all the convenience of playing online with the experience of being right there at the tables.
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