Betway Review

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Overview

Overview

You are going to find a wealth of different flavours within the online casino landscape, so much so that nearly every punter’s want or need is catered for. Carrying a distinctly classy vibe, with just sprinkling of British brilliance, Betway is an online casino that is making an attempt to cover all bases and deliver a well-rounded gambling experience. Established back in 2006, it’s safe to say that this brand’s newcomer tag is now very much in the rear-view mirror. Through our review we found that Betway is an online casino that stands by a “bigger is better” philosophy, but whether this approach works is still somewhat up for debate.

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Pros & Cons

Huge selection of games High bonus wagering requirements
Innovative ‘Gold Series’ 3D table games Welcome bonus is overly geared towards slots players
High payout percentage of 97% Truly awful customer service
Clean and classy UI Minimal to non-existent promotions
Welcome bonus

Welcome Bonus and Special Offers

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You can’t move for them these days, as welcome bonus offers and sign-up incentives are pretty much everywhere. The problem is that not all of these deals carry quality at their core. Looking at Betway, it’s pretty clear that they have a firm grasp on what players want, even if what they offer isn’t without pitfalls. After registering through Top5CasinoSites you’re entitled to claim a welcome bonus that comes in at up to £1,000 in value. Here’s how it breaks down, a 100% match bonus up to £250 on your first deposit, a 25% match bonus up to £250 on your second deposit, and finally a 50% match bonus up to £500 on your third deposit.

Financially speaking, Betway does come up trumps with its welcome bonus, but the same can’t be said for the T&Cs attached to it. The wagering requirement left a sour taste in our mouths for sure, as at 50x it presents an unrealistically stern challenge. You are also pretty much limited to slots with this bonus too, as the majority of table games are excluded from contributing to the lofty playthrough requirements. Yes, £1,000 is a stacked welcome bonus for sure, but it’s underlying T&Cs make this deal a little less appealing than it may initially seem.

Promotions

Promotions

Matters don’t exactly get off on the right foot at Betway, with things hardly improving all that much when it comes to promotions. This is because – at least as far as standard promotions are concerned – there is pretty much nothing to talk about. There isn’t even a promotions page to be found, which tells you pretty much all you need to know. We hear that they do issue a few free spins to players from time to time, but we can’t personally vouch for that.

In what may be a saving grace for the casino, Betway is able to offer a loyalty scheme to members, even if it isn’t the most original around. Each time you deposit and play at Betway you earn loyalty points, which when you accumulate enough of them can be converted to cash for use with various games. The loyalty scheme takes on 6 levels, across Blue, Silver, Gold, Platinum, Diamond, and Prive, with the leading levels even dishing out physical prizes such as holidays and tech. Overall, the loyalty program does slightly make up for the lack of general promotions offered at Betway.

Software and games

Software and Games

Betway may not be able to bring players in with its promotions, but it’s software and array of games carry some real weight. Microgaming powers the site, so there is really quality within the UI, as we were really able to move around the site in a lightning-fast fashion. While we were pleasantly surprised by the classy look of the site as well, even if it doesn’t exactly showcase much innovation. Browser-based, you’ll be able to access Betway through Windows, Mac, Linux, and Chromebook, so the site is made readily available.

Diving into the real heart of the matter, Betway is able to offer players over 500 games to make use of including 400 different slots titles. As mentioned previously, Microgaming is the lead name here, so you are going to find the brand’s own multi-casino linked progressive slots, where some lucky player will win a multi-million pound jackpot. Slots without question are the leading form of casino game around, but at Betway they certainly don’t stand alone, as the classics are more than catered for as well.

All the popular tabletop favourites are here, but that’s not quite all, as Betway has gone big when it comes to game variants. Taking roulette as an example, you have both French and European roulette, along with the always-popular American roulette. You can also play multi-wheel roulette, which doesn’t alter the odds in any way, but really makes the game more exciting with up to 8 wheels spinning at any single take. Blackjack is also covered, especially through the Gold Series, which brings players unmistakable and unforgettable 3D fun.

Lastly, Betway also has its own live casino, which really is an impressive spectacle to say the least. Here you’ll have the chance to choose between dealers that aren’t just skilled and engaging, but also carry themselves really well at the tables. Using a live HD feed, the experience here really is second to none. Choice wise, live blackjack, ultimate Texas hold’em, roulette, baccarat, Caribbean stud poker, casino hold’em, three card poker, and roulette all make an appearance and don’t disappoint.

Mobile casino app

Mobile Casino

If any online casino wants to compete at the highest level, they need to offer mobile casino play. Clearly taking inspiration from its already popular sports betting mobile platform, we found this mobile casino offering to be of the highest order. Available through both a dedicated app and mobile web browser, anyone on Android and iOS can easily get up and running. Appearance and quality aside, Betway’s mobile casino platform does have a few drawbacks, as the collection of slots is much smaller, but at least what’s offered does at least cover the hit titles. The table game selection is also slightly underwhelming, but live casino play does make an appearance with all of its usual HD gloss.

Deposit and withdrawal

Deposit and Withdrawal

Deposit and withdrawals are pretty easy to grasp at Betway, as all the usual methods make an appearance. Visa, Skrill, Neteller, Mastercard, ClickandBuy, Paysafecard, and – most impressively – PayPal can all be used. While the wide selection of bankroll management methods is noteworthy, the same can’t be said for withdrawal times. Officially speaking, Betway state that withdrawals should take no longer than 72 hours, but we’ve heard cases of withdrawals taking as long as 7 days, which really isn’t acceptable.

Security and trustworthiness

Security & Trustworthiness

Betway isn’t exactly new to the online casino scene, so they have a firm grasp on just how important security and trustworthiness is to players. Ensuring that things remain on the up and up as it were, the brand carries licenses from both the Malta Gaming Authority (MGA) and the United Kingdom Gambling Commission (UKGC). Betway also proudly displays the eCOGRA seal of approval, which assures you that you need not have any concerns regarding the security and fairness of the site.

The public perception of Betway is also fairly solid, with the brand being particularly popular in the United Kingdom. However, it seems that the critics have a different opinion, with the likes of ThePogg and AskGamblers giving Betway negative to average all-round scores.

Customer support

Customer Support

On the surface, Betway looks like it has sold and reputable customer service, offering 24/7 assistance in 15 languages via phone, live chat, and email. However, this brand has one of the most poorly received customer service networks in the industry. Not only are staff regularly criticised for not being familiar with the product, but also the response times are often painfully slow and even in some instances non-existent. They may offer an on-site FAQ, but that doesn’t do anywhere near enough to make up for other misgivings.

Conclusion

Conclusion

Betway does plenty right, especially when it comes to game choice, but it’s apparent that this platform is being weighed down by clear and obvious problems. These problems – especially when it comes to customer support – aren’t something that we can overlook. Overall, while we wouldn’t necessarily steer people away from Betway, but we would advise that players do proceed with caution when playing here.

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We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

 

Peter Grey
Peter studied Journalism in University. He makes a living writing about Online Casinos. His favourite casino game is roulette but he still plays online poker in his spare time. It's no surprise his favourite quote is "If you can't spot the sucker in your first half hour at the table, then you ARE the sucker".
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Betway Review

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