Eurogrand casino Review

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Overview

Overview

EuroGrand Casino was founded in 2006, with the aim of providing an “unbeatable, world class online experience” in the online casino space. Owned by WHG (International) Ltd., it is part of the same group of companies as William Hill Casinos – one of the leading names in UK gambling.

EuroGrand provides a huge selection of slots, table games, scratch cards, with a good selection of bonuses and promotions to get behind, all powered by industry leading technology from Playtech. But how does EuroGrand stack up against the competition?

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Pros & Cons

Powered by Playtech software Slow payout times, with up to 5 days processing casino side
Part of the William Hill family of companies Some concerns about support responsiveness
Good games selection Some slightly dated design elements
Plenty of support options
Generous welcome bonus amount
Welcome bonus

Welcome Bonus and Special Offers

Top 5 Casino Sites Welcome Bonus – up to £1000 + 25 Free Spins on first deposit!

EuroGrand offers a whopping deposit match bonus of up to £1,000 for new players, complete with 25 free spins. This is already a higher headline amount than you can find with many similar casinos, so it looks like EuroGrand is off to a flying start. As always, a number of terms and conditions apply to the welcome bonus offer, and it’s worth delving a little deeper to find out exactly what these entail.

It goes without saying that only new players creating their first account are entitled to claim this bonus offer. The minimum deposit to qualify for the bonus is £10, up to a maximum of £1,000 to claim the offer, a 100% match on your first deposit. This is an opt-in bonus, so you need to proactively choose the bonus offer during the sign-up process. The bonus and free spins expire within 7 days of activating the offer, so you should make sure you’ll have the time to put your welcome bonus to work before deciding to open your account.

The deposit match bonus is subject to a wagering requirement of 40x. This is around the standard for casino welcome bonuses, and while we’ve seen lower, it’s a fair wagering requirement for a bonus of this amount. All but a handful of slots contribute 100% to the wagering requirement, along with scratch cards. Other games, like roulette and blackjack, contribute at between 20-50%, depending on the type of bet. It’s worth checking out the contribution tables in the General Terms and Conditions for more information on what counts towards this offer.

On balance, this is a strong welcome bonus offer, and one which players will find difficult to match elsewhere. The size of the deposit match is huge compared to some other casinos, even if the terms are perhaps slightly more restrictive than the average. If you want to claim this bonus, the best advice we can give is to read through the terms and conditions thoroughly before you do so. Provided you know what you’re getting in to, this is a good bonus to kick start your play at EuroGrand.

Software and games

Software and Games

EuroGrand is a Playtech casino, and as such, is predominantly powered by software from Playtech, one of the leading developers in the business. Playtech tend to work with some of the biggest brands in the gambling industry, and based on the cost of integrating Playtech systems, that alone is usually a sign that you can expect a high-end gaming experience. EuroGrand is available for instant play in browser, which will be the most convenient option for most players, though it’s also possible to download EuroGrand to your desktop and to play remotely from there.

The software is reasonably quick to load, and incredibly stable. Leveraging Playtech’s state of the art gaming technology, EuroGrand offers robust, performance-driven gaming software so you can focus on getting the maximum possible enjoyment from your casino session.

In terms of the games on offer, you’ll find a huge selection of slots and scratch cards. The Lobby is laid out in an easy to understand format, with slots front and centre – simply choose the game you want to play, and you can be up and running in seconds. You’ll also find plenty of progressive slots like Gladiator Road to Rome, Age of Gods Ruler of the Sky and Jackpot Giant, where there are multiple millions on the line for that next lucky jackpot winner.

On the table games front, there’s a decent selection to be had, with over a dozen roulette titles and a similar number of blackjack variations. You’ll also find less common casino games, like under the ‘More Games’ tab, which hides the likes of Sic Bo, Craps, Heads or Tails, and some other instant win games.

EuroGrand also offers a well developed live dealers section, with some 9 live dealer games to choose from – more than enough to keep even the most avid casino gambler busy for a while. Each of the games at EuroGrand are rendered in high quality graphics, and offer stable, reliable gameplay, delivering an experience that feels premium across desktop, mobile and instant play variants.

Mobile casino app

Mobile Casino

EuroGrand does mobile well, courtesy of its apps for both iOS and Android devices. These are linked from the ‘Mobile’ page, available on the top navigation bar on the EuroGrand website. You can also search for the EuroGrand app in the App Store, and the download and installation process takes just a few seconds.

From there, it’s a standard experience on mobile, virtually identical to their online and download casino platforms. The selection of games is slightly tighter, but the games load quickly with stable connections, so you should have no difficulty in playing and maintaining a gaming session on the move.

The same is true with the mobile website, which can be accessed from any device in-browser. While the platform takes slightly longer to load through mobile browsers than on desktop, or through the app, it still provides the same high quality experience you get whenever you login to your EuroGrand Casino account.

Deposit and withdrawal

Deposit and Withdrawal

EuroGrand offers a range of payment methods for deposit and withdrawal, including the likes of PayPal, Skrill, Neteller, alongside Paysafecard and commonly supported credit and debit cards.

Withdrawals carry a standard 4 days pending time, which is much longer than similar casinos, and then a further 1 day of processing time before transactions are sent. This is one of the main complaints about EuroGrand – with bank processing running up to an additional 7 days, you could be looking at 11-12 days to receive your withdrawal in some cases. This is just too long, and EuroGrand should look to improve their withdrawal speed in future.

Security and trustworthiness

Security & Trustworthiness

EuroGrand is a secure, trustworthy place to play, and a casino we have no hesitation in recommending to new players. As part of the William Hill group, you couldn’t ask for a better pedigree. William Hill is one of the world’s foremost gambling brands, and a major presence in the UK gambling market, a virtual household name thanks to its visible chain of high street betting shops. This is a major corporate operator, which should give you the peace of mind you need to know you can trust EuroGrand is the real deal.

In terms of the casino itself, EuroGrand has been around for over 10 years. Any casino that has proven itself over that length of time is clearly running a tight ship, and you can expect this level of experience and professionalism to run throughout most of your dealings with this casino.

EuroGrand is regulated in the UK by the Gambling Commission. Widely regarded as one of the most respected gambling regulators in the world, the Gambling Commission act as an independent third party in holding EuroGrand, and other betting brands to account. EuroGrand is also regulated by the Gibraltar Gambling Commissioner, so that’s a second set of eyes watching over their business.

On the security side, EuroGrand have gone to great lengths to ensure their platform is totally secure from hacks and theft. Both their online and download platforms are encrypted, and connect to secure gaming servers to ensure you get a fair, legitimate game in a safe environment, every time. With the corporate backing of William Hill in this endeavour, you can be sure EuroGrand is about as safe and secure as any online casino could possibly be.

You would expect any casino of this age to have amassed its fair share of negative reviews – it goes with the territory, and most if not all casinos attract negative reviews from losing players, or from those caught out by the terms and conditions. This is true of EuroGrand, although there aren’t any complaints that would cause serious concern.

Aside from players running foul of the Ts and Cs, the worst criticisms about EuroGrand are around their support team, or around issues with payout times, which in fairness, are slow by industry standards. But on the whole, there’s nothing that would call into question their reputation as a legitimate, trustworthy casino operator.

Customer support

Customer Support

EuroGrand offers support by live chat, email and telephone, courtesy of a freephone number for UK players. There’s also a comprehensive FAQs section for resolving common problems, and you’re recommended to check this out first before reaching out to a support agent. Live chat is available 24/7 otherwise, so you should never be too far away from a helping hand.

There are some criticisms online about support at EuroGrand, but it’s hard to tell to what extent these are genuine, or just individual cases of players having problems. For the most part, support seems friendly and helpful, and with multiple ways to contact the casino, there’s no reason to be stuck for long.

Conclusion

Conclusion

EuroGrand is a good casino, with very little that could be improved. In some respects, it’s showing some signs of age, and refreshing the graphics and game selection would bring it into line with some of the more modern casinos. But aside from that, there’s really not much you could want to improve here.

The game selection and software is good, and the welcome bonus is generous – even with terms and conditions that are towards the tighter end of the scale. The platform is secure and safe, with ample options for deposits, withdrawals and customer support.

Perhaps the only real downside here is the payment processing time on withdrawals, which is simply too long. They could easily shave 3-5 days off their withdrawal processing times and still not be as competitive as some other casinos, and this is really something they should look to improve in the near future.

Otherwise, this is a great place to play, and a casino that easily earns its rating of 4.5 out of 5.

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We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

 

Brett Lewis
Brett always enjoys having a little flutter and has accounts at most of the top online casinos. He especially likes the 1 wallet casinos as these allow him to bet on his team (West Ham) whilst playing a few hands of Blackjack. Brett likes to relax with a glass of wine in one hand and his iPad in the other.
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Eurogrand casino Review

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