Euromoon casino Review

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Overview

Overview

Euromoon Casino was established in 2015, as the latest brand in the Game Tech Group family. The company is responsible for a number of other casino and gambling brands including Blu Casino, Madame Chance and Diamond Club VIP.

With a large range of hundreds of different slots games, drawn from across the spectrum of developers, and an equally impressive lineup of table games, live dealer games and more, Euromoon Casino is an action-packed place to play. But how does it compare to other similar casinos, for new and existing players?

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Pros & Cons

Impressive slots collection Dubious reputation
Games from a large number of companies, including some lesser known developers Limited hours
Live chat support available Less trusted licence
Easy, instant play mode
Targeted at European players
Welcome bonus

Welcome Bonus and Special Offers

Top 5 New Player Promo – 200% Deposit Bonus up to £1,000!
Euromoon offers a welcome bonus for all new qualifying players, offering a deposit match bonus of 200% up to £1,000 on the first deposit. An additional 15% is available on the bonus if you make the deposit through Ukash, Neteller or Skrill, along with a handful of other e-wallets, which can be a good way of maximising the amount of initial bonus credited to your account.

You have 15 days in which to use your bonus, or Euromoon reserves the right to cancel any remaining bonus funds. As usual, there are a number of restrictions like this, and it’s crucial you read the full terms and conditions before deciding whether this bonus is for you.

Unfortunately, when you dig a little deeper, the bonus isn’t all it’s cracked up to be. The wagering requirements at Euromoon are frankly shocking – 33x, and that’s deposit and bonus. That’s a clever way of saying it’s actually a 66x wagering requirement, which is staggeringly high. There are other casinos out there offering e.g. 30x wagering on bonuses of a similar size, and it’s often enough of a challenge to meet these restrictions. 66x calls into question whether it’s worth taking this bonus at all.

Then there’s wagering contribution to take into account – slots contribute at 100%, which is also the default for ‘All Other Games’. However, you’ll find pretty much everything else, like roulette, blackjack and video poker, contribute at just 10%. So if you’re looking for a bonus for playing online roulette, you’re staring at a wagering requirement of effectively 660x – and they’re not even joking.

On balance, this isn’t a bonus you should be rushing to claim – while the casino might offer a wide selection of games, it has to do better on bonuses if it wants to seriously compete long-term.

Promotions

Promotions

The trend for not-what-they-seem bonuses and special offers continues with the promotions at Euromoon. You can find these set out in detail under the ‘Promotions’ tab. Aside from the welcome bonus, and the extra 15% payment method bonus we’ve already discussed, there are a handful of other promotions available. However, you have to contact support to find out the full terms of these promotions, including their value, which depends on your level within the Euromoon loyalty programme.

This also includes the wagering requirements for these promotions, which are not disclosed until you contact customer support. This feels a little unnecessary to us, and does nothing to assuage earlier concerns about the quality and size of the bonus. Another area where Euromoon could improve their offering, and make their casino a little more attractive to new and existing players.

Software and games

Software and Games

Euromoon offers up a decent range of games, drawing on titles from a collection of some of the best developers in the world. As far as slots are concerned, you’ll find some of the best titles in the industry, from the likes of NetEnt, Thunderkick, Betsoft, Amaya, NextGen Gaming and more.

The Slot Father, Wild Jester, Big Win Cats, Viking Gods Thor & Loki – they all make up a collection of slots that will keep you spinning for more. There are also progressive jackpot slots, like Cosa Nostra, Knockout: The Last Fight and Olympia.

There selection of table games and card game favourites is acceptable, with roulette, blackjack, casino poker and other classic titles supported, and in multiple variations. The selection on mobile is slightly smaller, but broadly offers the same decent selection as you could expect to find on the Euromoon website.

There are some concerns over this group using fake games, although these remain unverified, at least in respect of Euromoon specifically. Even if this is untrue, the games that are there can load slowly, especially during peak playing times.

While there are over 470 slots titles in the Euromoon catalogue, and chunks of other games available at the site, it’s by no means the biggest or best collection of games out there. When you add in the concerns from other players and industry commentators about this casino, that’s maybe reason to choose your games, and your preferred online casino, carefully.

Mobile casino app

Mobile Casino

Euromoon doesn’t offer any apps, which limits the mobile experience to some degree. While most players would obviously prefer to play through a mobile app, there is still an alternative, in the form of the fully-optimised mobile website.

The mobile site is one of the few clear strengths of Euromoon, and its impressive design is arguably an upgrade on the actual, desktop site. Mobile devices automatically default to the mobile site, and there should be no compatibility issues – as long as your device has a browser, it can present Euromoon in a native resolution, with the same functionality you’d expect from the main website.

There are no signs of Euromoon developing apps any time soon, although they are still relative newcomers to the online casino stage. It remains to be seen whether this is something they will work on in future, with apps for iOS and Android users now pretty much becoming the standard across the industry.

Deposit and withdrawal

Deposit and Withdrawal

Euromoon supports a decent range of deposit and withdrawal methods. Major debit and credit cards are supported, as well as e-wallets like Skrill, Neteller and Ukash, alongside Entropay and Western Union.

The withdrawal side is slightly more limited, with Visa, Mastercard, Neteller and Skrill your only viable options for withdrawal. The withdrawal limit stands at €5,000, which will be limiting for some players looking to withdraw larger amounts.

The pending time for withdrawals is on the long side, at 5 days, and credit or debit card withdrawals can take a further 10 days from this point. That is an age in this industry, and most decent online casinos can turn these types of payments around in 2-3 days. On balance, deposit and withdrawal is another area where Euromoon still has room to grow.

Players will be required to go through the industry-standard verification process, submitting ID as requested ahead of their first withdrawal. Depending on the duration of this process, you can expect to add another couple of days to the timeline for your first withdrawal.

Security and trustworthiness

Security & Trustworthiness

Security and trustworthiness is usually pretty clear cut – in most cases, you can tell a casino is instantly trustworthy or instantly not, based on how they set out their offering, their licensing, and the general reputation from those within the wider iGaming community. Unfortunately in the case of Euromoon, however, the situation is somewhat more complicated.

Euromoon is part of a family of online casinos with a bad reputation. Game Tech Group casinos and brands are blacklisted by some in the industry, and are part of a controversial casino sites network that has been found to have treated affiliates and partners unacceptably. Having said that, there are some glimmers of hope, in that some of their casino brands and bingo brands enjoy a better reputation than others.

Nevertheless, this is a concerning state of affairs for any new player, and it’s worth exercising caution on this basis whenever choosing to play at Euromoon.

To make matters all the less convincing, Euromoon is regulated and licensed in Curacao, the small Dutch Caribbean island which is often regarded as one of the more lenient regulators in the world. There is no Gambling Commission, Malta Gaming Authority, Alderney Gambling Control Commission – none of the more respected bodies in the world of gambling regulation are involved here.

Euromoon is not a member of industry body eCOGRA, but does claim to have had its games verified by GLI, one of the leading auditors in the industry. There are some accusations that Euromoon has offered fake games in the past, although these kind of concerns are difficult to independently verify.

But arguably worst of all for Euromoon is the reactions of its previous customers. You don’t have to look too far to find complaints about Euromoon, which in fairness, is pretty standard in any industry – especially one where customers lose money when things don’t go their way. However, in the case of Euromoon, there are a lot of seemingly valid concerned raised by their players, and when taken in the round, reflects negatively on this casino as a place you can trust.

While there is little doubt some players do enjoy a positive experience at Euromoon, it’s a difficult casino to recommend at present.

Customer support

Customer Support

Customer support is available by live chat during selected hours, or alternatively, you can email the support team with any requests you may have. It’s worth contacting support if you’re interested in any of the promotions, for example, because they don’t reveal the full Ts and Cs until you make contact. Similarly, given the reputational issues with Euromoon, it’s always advisable to get comfort from support before taking any bonus, or making any deposit with this casino.

Support is friendly enough in most cases, with some notable exceptions flagged in negative reviews. At the very least, live chat is responsive, so you shouldn’t have to wait too long for a response.

Conclusion

Conclusion

Some casinos are easy to recommend, and make it obvious they’re a great place to play. Other casinos make it a lot more difficult, and often through their own decisions and business practices, rule themselves out of contention. While there are probably players who regularly enjoy everything Euromoon has to offer, there remain some serious concerns about this casino.

The bonuses and promotions are awful, and almost designed to be difficult to piece together, with the need to contact support to find out the wagering requirements on some of the promotions, like the ‘Free’ Spins bonus. Concerns over fake games and licensing are also worrying, and the feedback from their previous players does nothing to play down these concerns.

There is a decent selection of games, and the mobile website at Euromoon is particularly strong. However, in its current state, this is a casino we’d urge any new player to approach with caution. For that reason, we can only possibly score Euromoon a 2 out of 5.

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We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

 

Brett Lewis
Brett always enjoys having a little flutter and has accounts at most of the top online casinos. He especially likes the 1 wallet casinos as these allow him to bet on his team (West Ham) whilst playing a few hands of Blackjack. Brett likes to relax with a glass of wine in one hand and his iPad in the other.
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Euromoon casino Review

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