Spinson Casino Review

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Overview

Overview

Spinson Casino launched back in 2012, with a focus on bringing excellent slots and casino games to European gamblers. Owned and operated by the EveryMatrix group, Spinson is part of a larger family of casino and gaming brands, which includes the likes of Viks Casino, Codeta and Wonderland Casino.

An increasingly popular choice for UK players, Spinson is known for its huge selection of slots games (including some huge progressive jackpots), generous bonuses and promotions, and its general ethos of fair play. But does this translate into a good player experience?

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Pros & Cons

Established casino brand; since 2012 No mobile apps for iOS or Android
Part of a larger casino group Limited customer support
Large selection of slots High wagering requirements for bonus
Generous welcome bonus package
Independently audited by eCOGRA
Welcome bonus

Welcome Bonus and Special Offers

Spinson is on the lookout for new players, with an attractive offer that’s designed to appeal to first timers and high-rollers alike. The welcome bonus gives players the option – either up to £500 as a deposit match bonus, or 999 extra spins on selected slots games. On the face of things, this is a tempting bonus package. But as with all welcome bonuses, terms and conditions apply, and it’s worth reading these fully to determine which, if either, of these bonus options is right for you.

The cash bonus is paid as a 100% deposit match, and comes with a corresponding wagering requirement of 30x. This sounds about average, but note that this is actually 30x deposit + bonus – so is, in effect, a much higher wagering requirement than it seems. So if you deposit £100 and get £100 in bonus, you’ll need to wager 30 x ( £100 + £100 ) = £6,000 before you’re eligible for withdrawal.

Extra spins winnings come with a 40x wagering requirement, and you are required to rollover deposited funds 10x on slots play in order to be eligible for withdrawal. Cash bonuses are allocated a period of 15 days before expiry, while the extra spins have a window of just 5 days.

The maximum bet from the bonus is £5, and players are also required to factor in other terms and conditions like wagering contribution – in this case, you have to contact customer support for a full list, which does feel a little unfair for anyone trying to research their options.

It’s also worth remembering that this is a bonus exclusively for new players opening their first account with Spinson. This also extends to players sharing an IP or physical address – Spinson reserves the right to cancel bonuses and apply other fees, as per their terms and conditions, for those attempting to abuse their bonus offer, so make sure you’re opening your very first account with them if you want to avoid running into these difficulties.

On the face of things, this looks like an attractive bonus – it’s certainly generous in the amount on offer. However, the terms and conditions feel restrictive when compared to other similar bonus offers. It will be up to individual players to review the terms and conditions, but compared to what we’ve seen elsewhere, these are tighter than average restrictions.

Promotions

Promotions

Promotions are a big deal at Spinson, running far beyond the initial welcome bonus. As well as periodic bonus campaigns and longer-term offers, Spinson Casino has a monthly promotions calendar, detailing a new promotion for every day of the month. You can find this at any time by clicking on the ‘Promotions’ tab in the top navigation, where you’ll see a calendar grid with each of the upcoming promos mapped out.

These include extra ‘free’ spins, where players can periodically grab additional spins on their favourite slots, as well as cashback offers on certain games and live casino play. There’s also a cool ‘Guess the Game’ promo that comes up from time to time, where players can win a deposit match bonus based on successfully identifying mystery slots games – a novel feature that really helps Spinson stand out from the crowd.

There is also a VIP programme for loyal players, with four separate tiers of rewards based on betting volume. This completes the attractive lineup of promotions at Spinson – but of course, there’s still the usual caveat, with the terms and conditions, which are equally as onerous on ongoing promotions as they are on the welcome package.

Software and games

Software and Games

Spinson is home to over 998 different slots games, spanning a broad cross-section of some of the world’s best games developers. NetEnt, Microgaming, Play’n GO, NYX Interactive and more lend their collections of slots titles to what amounts to a massive catalogue of games – a major plus-point for Spinson if you’re into slots. Look out for Starburst, Gonzo’s Quest and Immortal Romance – highlights in an otherwise huge collection of some of the best games in the genre.

Spinson is first and foremost a slots-based casino, but there is also a decent selection of table games – some 22 in all. You’ll find variations of roulette, blackjack, poker and baccarat. There’s not as many variations as you’d find at casinos like Codeta (incidentally, another EveryMatrix brand), but there’s still more than enough to keep most players amused.

There’s also a selection of video poker and scratch card instant win games, so the variety is there if you like to mix things up. Another area where Spinson excels is in live casino gaming, with 58 live tables available from the ‘Live Casino’ highlighted tab at the top of the page.

Spinson feels like a nice casino to use, whether you’re playing online or on mobile. It’s perhaps showing some signs of age, and the graphics could do with a refresh. But in terms of the software and game stability, it’s still second to none.

Spinson delivers both quantity, in terms of the sheer number of games available, as well as quality, drawing games from some of the best developers in the business. On that basis, it’s fair to say the gaming experience is one of the strongest plus-points of playing at Spinson casino.

Mobile casino app

Mobile Casino

There are no Spinson casino mobile apps. It’s not clear why they’ve chosen not to develop apps, but this is something they should seriously consider in the near future. If Spinson wants to compete with the top UK online casinos, it’s no longer good enough not to offer players the chance to download and play by app.

Nevertheless, it is still possible to enjoy Spinson on mobile, with in-browser play available on any connected device. The Spinson website is built with mobile front of mind, so you get a native experience on any device. The selection of games is smaller on mobile, as is to be expected, but the interface and user experience is broadly similar.

The mobile offering in browser here is good, and it’s clear Spinson does care about mobile – it’s just a shame they don’t have a suite of high quality casino apps to back it up.

Deposit and withdrawal

Deposit and Withdrawal

Deposits and withdrawals are straightforward enough at Spinson, with a range of payment methods supported in either direction. Visa and MasterCard credit and debit cards are one option, as well as popular e-wallets like Neteller and Skrill.

Withdrawals to e-wallets usually take around 24 hours, while debit card withdrawals can take as much as 3-5 days to complete processing. Bear in mind you will also have to verify your ID documents as part of the KYC process, which can add additional delays in some cases.

These aren’t the fastest withdrawal times in the industry, but they are not unreasonable either. At 3-5 days, withdrawals are probably around the average, and in practice, are usually processed sooner. The pending time for all withdrawals is 24-48 hours.

Security and trustworthiness

Security & Trustworthiness

Spinson starts from a strong position of trust, with several years of experience under their belts. Since 2012, Spinson has served players across the UK and beyond – the fact that they’re still in business and well-regarded amongst casino players is testament to the legitimacy of the service they provide. But there’s much more than just a number of years of track record to inspire confidence in this online casino.

Spinson is part of EveryMatrix NV, a company which operates multiple different casino brands. There are no fewer than 27 casinos owned by this group, so it’s safe to assume this is a legitimate operator with the financial means to stand behind even the biggest of jackpot wins. There’s strength in numbers, and as a respected group of casino companies, you can be sure EveryMatrix casinos are fundamentally trustworthy.

Regulation plays a strong part here too, in this case administered by the UK Gambling Commission for players in the UK. This is a legal requirement for any online casino operating above board in the UK, but it’s still reassuring to know Spinson Casino is subject to the same casino licensing conditions as the most established names in the industry. That means you can be confident Spinson are operating fairly and above board, with an independent regulator to ensure they stick by the law.

As if that wasn’t enough, Spinson is also regulated in the jurisdictions of Curacao and Malta. In particular, the Malta Gaming Authority is a highly respected independent regulator, and while this doesn’t apply to UK players directly, it demonstrates how Spinson is subject to three separate layers of regulation and compliance – a high threshold for any casino to meet.

All this points to Spinson as being a trustworthy place to play, and bar the odd negative comment here and there, this reflects the experience of most of their players over the years.

Security-wise, Spinson has their site locked down. SSL encryption means your username, password and personal details are all as safe as possible, and virtually impenetrable to outside hacks.

In terms of payments, these are all handled independently of Spinson, and often by giant payment companies like Visa and Mastercard. You can’t really get more secure, and Spinson have gone above and beyond to create a secure, safe environment for their players.

Weighing up the evidence, it’s clear – Spinson is a safe, secure and trustworthy online casino.

Customer support

Customer Support

One area where Spinson could probably improve their service is in customer support. Customer support is run predominantly through email, which can be a little slow. When you need to speak to support, you often want an immediate answer, and this hasn’t historically been an option from Spinson.

More recently, they’ve integrated live chat support, which helps speed things up somewhat. However, the fact there is no phone support available, and that email remains the default support method, means that Spinson feels less accessible than it should be.

Support agents are knowledgeable and friendly, but for a casino with this level of experience, customers are entitled to expect that customer support would be a bit more dynamic. An area for improvement for sure, but at least it wouldn’t be too difficult for Spinson to put this right.

Conclusion

Conclusion

Spinson Casino brings with it an established track record, part of the EveryMatrix casino family. The huge selection of games is backed up with a website that is easy to use, whatever device you’re playing on.

It’s not without its flaws. Spinson is lacking a mobile app, has some strict bonus terms, and isn’t the most responsive with customer support. But by and large, this is a trustworthy place to play, with a great deal to offer new players. Spinson earns a score of 4.5 out of 5 as a recommended place to play.

With some minor improvements and a general refresh, there’s no reason why they couldn’t score much higher in future.

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We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

Brett Lewis
Brett always enjoys having a little flutter and has accounts at most of the top online casinos. He especially likes the 1 wallet casinos as these allow him to bet on his team (West Ham) whilst playing a few hands of Blackjack. Brett likes to relax with a glass of wine in one hand and his iPad in the other.
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Spinson Casino Review

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