With a name like Royal Panda, you’d expect a platform filled riches, right? Well, this UKGC licensed casino is certainly stocked with bonuses and ways to play. Since it went live in 2014, this site has partnered with big name developers such as NetEnt to offer more than 850 betting options. From the traditional to the innovative, the gaming lobby certainly has sparkle to it.
To further elevate this casino’s status, our exclusive welcome bonus is backed by a roster of regular promotions and some interesting deposit options. To give you a little more insight into what makes Royal Panda casino a regal offering in the iGaming kingdom, stick with us for the next few minutes and we’ll give you the full story.
Pros & Cons
- Tons of impressive gaming options
- Exclusive welcome bonus
- Interesting deposit options
- Customer service can be slow
- No mobile app
Welcome Bonus and Special Offers
Exclusive Bonus for Top 5 Casino Sites users – 100% up to £300
The first thing to say about Royal Panda’s welcome offer is that it’s not a king’s ransom. Yes, the money on offer is solid, but it’s not going to blow you away. At the top end, a 100% first deposit multiplier will allow you to get up to £300 in bonus cash – that means deposit £300, play with £600. As an added extra, anyone that meets the £20+ deposit limit will receive 10 ‘free’ spins on Starburst.
Any experienced casino player will know that ‘free’ spins are always useful because they have the power of potential. In other words, you could win a lot more than deposited if the reels roll in your favour. However, the reason we’re not shouting from the rooftops with regards to the cash payout you can claim is because other sites offer you more.
When you look at some of our other recommended UK casino sites, you’ll see that £300 ranks somewhere in the middle of the pack. Now, that’s not a bad place to be as you’ll be able to get more bonus credits here than at Betfair Casino or Bet365. However, it’s a fair bit less than the £888 you can claim at 888Casino or the £1,000 cash boost at 10bet. Essentially, what we’re trying to do here is manage your expectations.
The devil is in the detail…
If we take the Royal Panda welcome bonus and analyse it in a vacuum, it looks attractive. But, when you give it some context, it’s important to know there are larger incentives out there. Interestingly, this doesn’t mean we’re not prepared to elevate this deal to a loftier position. When you take a look at the terms and conditions, things become more attractive.
To clear your bonus and any ‘free’ spin wins, you’ll need to wager 35X the amounts you receive. Although 35X is still fairly high, it’s markedly lower than some of our other top casino picks. Over at BetBright, you’ll be able to claim up to £600 in welcome credits, but the playthrough is 50X. What’s more, Royal Panda casino uses a flatter weighting contribution system than its peers. Instead of using a variety of different percentages, games are credited at either 100% or 10%:
|Royal Panda’s Wagering Conditions|
When you take this welcome bonus as a package, it’s actually better than first impressions would suggest. The top-end value is acceptable and the wagering conditions are certainly some of the more accessible we’ve seen. Even though it’s not quite a king’s ransom, it does hold enough value for low and mid-stakes players.
Once you’ve worked through your welcome bonus, Royal Panda does have a strong schedule of promotions. For regular depositors, the Friday reload bonus is great. Dubbed the Bamboo Bonus (because pandas love bamboo), this offer allows you to bank up to £150 in bonus cash courtesy of a 50% multiplier.
As with the welcome bonus, the playthrough is 35X and you’ll have 90 days to hit that limit. But, the reason this deal piqued our interest was its multiplier. Reload rewards, in general, tend to be a little lacklustre because most casinos offering around 10% to 25% in added value. Royal Panda is offering 50% and, what’s more, it’s available every Friday. That, for us, is a huge positive.
Beyond the Bamboo Bonus, Royal Panda casino gives you the chance to win £210 by playing live blackjack on the 21st of each month. Essentially taking the “21” theme and running with it, the promo team has put together a random draw. If you play live blackjack on the 21st and hit one or more blackjacks, you’ll go into a draw to win £210. Importantly, this promotion pays out in real money, which means you can withdraw it instantly if you wish. Again, this is a positive.
Players also automatically join the Loyal Panda programme, where they earn points for playing games, which can then be redeemed for great prizes, including iPads and iPhones.
Software and Games
In our opinion, there’s a touch of the old school inside Royal Panda casino. What we mean by this is that there are certain page elements and features that remind us of online casinos from the early noughties. For example, on the homepage you’ll see a jackpot counter that not only lists to top paying progressive slots but the total payouts available across the site. Similarly, as you scroll down the page, stock photos and betting guides hark back to a time when iGaming was in its infancy.
Fortunately, as much as we love the “good old days”, Royal Panda isn’t a relic. In fact, once you open up the gaming grid, you’ll find some powerful filters. Alongside the standard category tabs, you’ll be able to set your favourites, get an overview of your recently played games and even highlight the “hot and cold” slots. Having the ability to customise the lobby in this way is great because it not only means you get easy access to the most popular games of the moment but things you actually want to play.
Additionally, being able to filter the gaming grid in multiple ways is important because Royal Panda offers upwards of 850 games from reputable developers including Evolution Gaming, NYX and Rabcat. During our review, we counted 705 video slots from the likes of NetEnt, NextGen and Microgaming, including such popular titles as Thunderstruck II, Starburst and Twin Spin. On top of these spinners, you’ll find a selection of three-reel classics such as Route 777, as well as jackpot slots like Mega Fortune, Hall of Gods, Mega Moolah and Divine Fortune. If table games such as blackjack and roulette are your thing, there are plenty of those to choose from.
A taste of something different…
Something we particularly liked was the branded live games. As well as generic options such as Dream Catcher and Lightning Roulette, you can play on Royal Panda’s custom tables. Covering blackjack and roulette, these tables are exclusive to Royal Panda casino. This means you won’t be crowded out of a table because there are thousands of players from other sites trying to sit down. Moreover, it means you’ll receive a personal service.
Because the dealers are all working under the Royal Panda banner, they’ll be in tune with the site’s tone and style. What we mean by this is that they’ll know about the monthly blackjack bonus and the type of players that frequent the site. These little touches add up and help to create a better overall experience.
The Royal Panda’s live casino also features Live Ultimate Texas Hold ‘em, Live Baccarat Squeeze and Live Three Card Poker, as well as popular variations of classic table games, including Double Ball Roulette and Blackjack Party.
Finally, the focus on non-traditional casino games is great. If you’re a casual player that simply wants to have a good time, “softgames” like Germinator and scratchcards are always entertaining. On top of these offerings, virtual football betting has been added to the mix. From the virtual World Cup to the Virtual Europa League, these games are a neat little way to test your knowledge of football and win some money in the process.
For all the positives Royal Panda casino has with regards to its games and bonuses, things do fall down in the mobile arena. Although you can play via your smartphone or tablet, you’ll have to do it via an optimised website. Offering a mobile app is standard across the major operators, so the fact Royal Panda is lacking in this area is slightly disappointing.
Now, there is one major benefit to offering a mobile site instead of an app and that’s the fact you can play via any device. This flexibility is certainly a positive, but the downside is that the interface isn’t tailored to any specific device. The upshot of this is that the software is a little slower to load and, in some instances, the page elements don’t always sit well on the page.
Having said all of this, you can play casino games via your mobile. There are plenty of slots to choose from (411 and counting) and live games are part of the mix. Unfortunately, there is only one “softgame” but a full roster of virtual football games are available. Overall, Royal Panda mobile casino is ok, but it’s not going to blow you away.
Deposit and Withdrawal
Moving money into and out of Royal Panda casino doesn’t hold any nasty surprises. The minimum deposit is £10, while the maximum is £15,000 with all available methods except credit/debit cards and bank transfers which have £50,000 limits. When it comes to withdrawals, the £10/£50,000 min/max limits apply during a 24-hour period. Finally, with regards to waiting times, a 24-hour pending period is standard before eWallet payments are made instantly. For credit/debit card and bank transfers, you’ll receive your money within one to five days.
One thing that stood out for us was the MuchBetter.com payment option. A new type of eWallet, MuchBetter allows you to confirm transactions via your mobile device. This dynamic speeds up the payment process which, in turn, means you can spend less time depositing and more time playing. Another benefit to using MuchBetter is that its fees are lower, so transfers and withdrawals won’t burn a hole in your bankroll.
Security & Trustworthiness
Any online casino regulated by the UK Gambling Commission (UKGC) has to meet certain standards when it comes to safety and security. Being one such casino means that Royal Panda boasts SSL encrypted software, segregated bank accounts for player funds and games certified as fair.
For us, all of this should come as a standard in today’s iGaming industry. To really see what Royal Panda is like on a day-to-day basis, you need to look at what its players are saying. Scrolling through the comments on Ask Gamblers and Trustpilot, we found that the feedback was largely positive. The withdrawal process has been praised for its speed and members like the site’s gaming options.
One area where the service does seem to fall down is customer support. As well as some players reporting issues with the account verifications, there appears to be some discontent with the dispute resolution process. Although individual experiences shouldn’t define the site as a whole, it’s worth noting that the support service may not be as responsive as you should expect.
Royal Panda casino has a live chat service that’s available between the hours of 9:00am and 00:30am CEST via the following methods:
- Online chat
- Phone: +44 (0) 203 808 3530
- Email: firstname.lastname@example.org
If you have a more detailed problem or don’t require urgent assistance, there is an FAQ as well as an email support service.
Overall, Royal Panda offers a solid online casino experience. When you take into account our exclusive welcome bonus and the myriad of gaming options, there’s no doubt this site can rival the industry’s biggest brands. In fact, when you add unique deposit options such as MuchBetter to the mix, Royal Panda really does look much better than some of its peers. However, it’s also fair to say this operator doesn’t have the whole package. Issues with customer support and no mobile app do leave a slightly sour taste in the mouth. But, if you’re willing to forgive these slips, there’s undoubtedly a ton of value inside Royal Panda casino.
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