32Red Casino Review

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Overview

Overview

Alongside its sports betting, poker and bingo relations, 32Red Casino is one of the longest serving iGaming platforms in the industry. Publicly listed and offering close to 400 games, this site is one that’s not only survived the test of time, but found a few neat ways to stand out from the crowd.

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Pros & Cons

Longstanding history and publicly listed company Welcome bonus requires quite a lot of work to clear
Strong selection of games Software can be slow
Instant play and downloadable platforms Some features missing from the mobile app
Solid loyalty scheme
Fully licensed and regulated in the UK and Europe
Welcome bonus

Welcome Bonus and Special Offers

Top 5 Casino Sites Welcome Bonus – 320% up to £160!

As a newbie, you’ll get £10 just to sign-up and become a member of 32Red Casino. Naturally, this deal comes with a few caveats but, to be fair, they are fairly lenient. In the first instance, your no deposit bonus will be valid for seven days, which is more than enough time to use it. On top of this, you’ll be able to win as much as £100 from your free credits. This limit is higher than many online casinos, which suggests you can get a decent amount of value from this deal as a newbie.

One area where some players might struggle is the playthrough. Because this is a no deposit offer, the wagering requirement is higher than you’d expect and has been set at 50X. in practical terms, this means you’ll have to wager £500 to unlock your bonus and/or any winnings from your free cash. For those playing for micro-stakes, this may take a while. But, it’s worth noting that 32Red doesn’t impose a playthrough on your winnings. This, in our opinion, is great news as it would be extremely tough to hit a 50X target on £100 in prize money (i.e. £5,000). Something else that’s worth noting with this deal is that table games have a 50% contribution weighting. Although most forms of blackjack, roulette and table poker are excluded from this weighting (these games are either 10% or 2%), this figure is better than you’ll find at most sites.

Once you’ve claimed your no deposit bonus, you’ll receive £32 in bonus cash for every £10 you deposit. As you’d expect, this offer only applies to your first deposit and maximum bonus is £160. Doing the math, that basically means you have to deposit £50 to unlock the max bonus amount. If you’re a high roller, a £50 cut off point will probably be a turnoff because you won’t get the benefit of being able to deposit large amounts. However, 32Red has clearly set its stool out with its no deposit bonus and this stool is reserved for casual players.

In line with this, £50 is a great cut off limit because it means you don’t have to commit too much money in order to get full value from this welcome reward. In terms of wagering requirements, 40X will clear the bonus. In comparative terms, this is a above the industry norm and will be tough to clear if you’re not a high-volume player. One saving grace, however, is that you will get 100% credit for slots, keno, scratchcards and video poker play which will help you meet what’s otherwise a steep playthrough.

Promotions

Promotions

32Red Casino offers a variety of seasonal promos that include reload bonuses, free spins and cashback. However, the main draw for regular players is the loyalty scheme. Known as Red Ruby Rewards, the system is based on five tiers:

  • Bronze = Earn 50 Rubies to reach Bronze level and then just 25 during the month to stay there.
  • Silver = Earn 1,000 Rubies to reach Bronze level and then just 500 during the month to stay there.
  • Gold = Earn 5,000 Rubies to reach Bronze level and then just 2,500 during the month to stay there.
  • Platinum = Earn 10,000 Rubies to reach Bronze level and then just 5,000 during the month to stay there.
  • Club Rouge = Invitation Only

Each level gives you access to an increasing number of bonuses and personalised gifts as well as the chance to exchange Rubies for cash at a rate of 1,000/£10. To earn a single Red Ruby, you’ll need to wager £10 on any real money game, excluding jackpot slots. One issue we did have with the system is that casino credits you receive after the exchange process are subject to a 30X playthrough. In our opinion, you’ll have already done the hard work to accumulate points, so you shouldn’t then have to stake more to unlock your bonus cash. However, with a limit of 30X, it’s not the toughest task in the world, so this may not be too much of a problem for high-volume players.

Software and games

Software and Games

32Red is one of the original players in the iGaming industry and, with regards to software, it’s struggled to keep pace at times. Although it has updated its interface in recent years, it took a while for the developers to incorporate features such as gaming grids, mobile optimised software and preview panes. Today, you will find all of these inside 32Red’s desktop platform, but the downside is that they aren’t as slick as they are at other sites.

During our 32Red Casino review, the software was noticeably slower than the norm mainly due to the site’s servers. Loading page elements and games took a split-second longer than we would have liked and did spoil the overall experience. Having said this, the use of preview panes (i.e. highlights of each game category instead of a general gaming grid) does give you a handy overview of the site’s top offerings. Additionally, the software tells you how many games are contained within each category which, despite being a small thing, is actually quite useful.

Running in tandem with the instant play software is a downloadable platform. To find this software, you have to click on the “premium casino” option at the top of the 32Red homepage. Now, if we’re being honest, the software doesn’t really have a “premium” vibe about it. The game boxes look slightly dated, the search process requires you to click back-and-forth between separate pages and loading times aren’t particularly quick. However, when you do download the software, you’ll get access to some exclusive games and tournaments.

As a desktop player, you’ll be able to play free and real money versions of 314 slots, 44 table games, 26 blackjack variants, 10 roulette options and 15 live dealer tables. Overall, there are 394 games to choose from, including tournaments. Now, as impressive as this is, you will get a few extras when you use the downloadable software that’s powered by Microgaming. As well as three bingo options, you’ll find multiplayer slot tournaments on top titles such as Avalon II, Isis and Mermaids Millions. Overall, despite the software being fairly clunky, 32Red has a solid selection of games. Indeed, when you factor in the tournaments it runs, the site is a great option for competitive players.

Mobile casino app

Mobile Casino

If you like to game on the go, 32Red Casino offers native apps for iOS and Android devices. When it comes to easy access, any app is preferable over a mobile website because it’s right there on your home screen and 32Red’s is no different. Weighing in at just 3.3mb and currently boasting a 4.2/5 rating in the Apple Store, the app is strong on a variety of levels.

The first notable benefit of playing via the mobile app is that the software is slightly slicker. Everything fits neatly on the page and the swiping mechanism appears to be a lot smoother than the click-and-scroll dynamic you’ll encounter on the website. Additionally, even though the slow loading times caused by the game servers are still apparent, it’s not as much of an issue. This is certainly a positive, but the reason the software isn’t as slow is because of a negative: there are fewer games to choose from.

Having a reduced selection of games isn’t uncommon and the developers have clearly worked hard to try and give you as many options as possible. Indeed, at the last count, you could play 190 games for free and real money, including: slots, jackpot slots, video poker, roulette, blackjack, table and live dealer games. However, one thing that is missing is tournaments. For us, tournaments are a major selling point for 32Red Casino, so to see them excluded from the mobile mix is disappointing. Although the interface and general selection of games does help to make up for this, it would have been nice if there was an added layer of competition available for high volume players.

Deposit and withdrawal

Deposit and Withdrawal

32Red has a list of 13 payment options and all withdrawals are subject to a 24-hour pending period. If you’re using a debit card, you should receive your funds within five days, while eWallet users will see their winnings arrive within three days. Regardless of the method you use, 32Red uses full SSL encryption to protection each transaction and you’ll be able to withdraw without any upper limit. Finally, in line with this site’s multi-betting dynamic, you can move funds between its casino, poker, bingo and sports betting platform with ease thanks to a universal wallet system.

Security and trustworthiness

Security & Trustworthiness

32Red Casino has been kicking around the iGaming industry since 2002. In comparative terms, this a lifetime in this business and one of the main reasons it’s trusted by players and experts alike. Indeed, you don’t survive this long in a world where a few bad reviews or regulatory infractions can cripple you without doing something right.

On top of this, 32Red is a British company listed on the London Stock Exchange. Moreover, its parent company, the Kindred Group (formerly Unibet Group Plc), has been around since 1997 and is listed on the Nasdaq Stockholm. Building on this public image, 32Red also sponsors a number of high profile sporting events and teams, including football clubs in the Premier League. In gaming terms, 32Red Casino is licenced and regulated by the UK Gambling Commission (UKGC) and the Gibraltar Betting & Gaming Association (GBGA). Additionally, all games offered have been verified as fair by eCOGRA and the site itself uses the latest SSL encryption software.

What does all this mean for players? Well, in terms of the feedback posted online, the main complaints are linked to withdrawal times and the speed of the software. Safety and security aren’t a common concern for anyone that’s taken the time to comment on 32Red Casino and, from our experience, these aren’t things you should be concerned about either.

Customer support

Customer Support

32Red Casino has one of the most extensive FAQ sections we’ve seen in recent times. Regardless of your query, the system has an answer for you. Although this does mean it takes a little digging to find the list of contact options, you can find your own answers a lot easier at 32Red than you can at other sites.

If you can’t find an answer, the support team is available 24/7/365 via the following methods:

  • Email: Internal form or general@32Red.com
  • Live Chat & Skype
  • Telephone:
    • From the UK 0808 180 3232 Freephone
    • 0203 544 6732 National Rate
    • 0330 124 3232 Local Rate – Mobile Friendly
  • Twitter: @32Red
Conclusion

Conclusion

32Red is a site that should appeal to newbies on a variety of levels. The selection of games is strong and the bonus cash you can receive is right in line with what a casual player needs and, moreover, would be willing to spend. However, there are some issues when it comes to wagering conditions. 50X on the no deposit deal is fairly high and the 40X playthrough for the welcome reward is above the norm.

If you’re a high-volume player, the loyalty scheme is a great way to get some extra cash, even if you have to clear the playthrough on certain offers. For us, however, the main reasons to join 32Red Casino are its reputation and tournaments. In its 15+ years of operation, 32Red has also stayed on the right side of the industry in terms of safety and customer service. When you combine this with unique tournaments that give you the chance to use your skills and win some major prizes, 32Red Casino does standout as a solid place to play.

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We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

 

Sally Burns
Sally has been working for us at Top5 for 3 years. She graduated Leeds University and now lives in London with her husband. Sally loves the thrill of casinos, whether online or offline and her favourite games are any of the Marvel series of slots. Her favourite movie is The Avengers.
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32Red Casino Review

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