Overview
Lucky247 Casino is part of the Broadway Gaming Group, a company which controls a number of different casino and bingo brands, including Butlers Bingo, Dotty Bingo, and Casino of Dreams.
The casino was acquired by Broadway Gaming from its previous owners in May 2017, and since then, has set about building its reputation, with an overhaul of the website, an expansion on the number and quality of games, and a welcome bonus with a generous headline rate of £500.
This is a casino that has come along way from its early days, when it was launched in 2012. But how does Lucky247 stack up against other casino sites?
Claim BonusPros & Cons
- Part of Broadway Gaming family
- Improved graphics and design
- Good selection of modern games and jackpots
- Powered by Microgaming
- Strong mobile offering
- Thin promotions section
- Some historical problems with player withdrawals
Welcome Bonus and Special Offers
Lucky247 welcomes new players with a deposit match bonus, plus extra ‘free’ spins on their first deposit. The offer stands at 100% up to £500, plus 40 spins – not a bad way to get things started. You must deposit a minimum of £20 to trigger the deposit offer, and you have up to 48 hours from making your deposit to claim the bonus.
As always, there are some further restrictions on the welcome bonus which must be taken into account. Firstly, there’s the wagering requirements, which stand at 40x. This is pretty much standard, and you’ll find the same wagering threshold at a lot of other casinos, so it’s not too far off the mark.
Then, there’s the expiry time – you’ve only got 48 hours to use your bonus before it expires, which can feel quite restricted for some players. Especially when you consider there’s also a maximum bet restriction, which stands at 6.25 until the wagering is cleared. There are also varying levels of contribution to the wagering requirement, depending on the type of game, with most slots contribution 100%, while other games contribute at either 8% or 0%.
On balance, this is a decent enough welcome bonus, and while the terms are quite tight, they’re not unfairly restricted. You should still take the time to read over the terms and conditions in full for yourself to determine whether this bonus is for you. However, as bonuses go, it’s reasonable enough.
Promotions
Lucky247 Casino doesn’t have too much going on under its Promotions tab by the looks of things, with just two separate promotions detailed there, in addition to the welcome bonus. There was the Gold Rush promotion, where players compete in the Gold Factory slots game to win a real gold bar – worth £3,000. Aside from that, there was the Deal a Day promotion, which it’s envisaged will run long-term – a daily deposit match bonus for loyal Lucky247 players.
The promotions are not static, and there are more new promotions added from time to time. As a result, it’s always worth checking the promotions tab and the terms and conditions for full details, and to see whether you can take advantage of their latest offers. Perhaps in time, Lucky247 will extend their promotions to cover more different types of bonuses.
Software and Games
Lucky247 Casino is powered by Microgaming, one of the leading developers of online slots and casino software. It’s by no means the best provider, with the likes of Betsoft, Yggdrasil and even NetEnt now offering better quality slots action. But Microgaming has a reputation for reliability, and remains one of a handful of names casino enthusiasts look for when choosing a place to play.
There are a large selection of decent quality slots games, including progressive slots like Mega Moolah, with its jackpots running into the millions. Slots fans will not be disappointed with the Microgaming catalogue, and it’s all there are more at Lucky247.
Immortal Romance, Thunderstruck II, Jurassic Park, the new and (much-hyped) Gold Factory and Highlander, amongst others, make this an impressive slots collection. While there aren’t too many contributions from other developers, this is perhaps one way Lucky247 could expand on their already impressive lineup of games in future.
Other casinos like Casumo and Videoslots combine games from multiple different software developers, offering a much more impressive diversity of slots games – this is something Lucky247 could investigate, to make their offering even better.
Table game fans won’t be disappointed either, and there’s a generous selection of casino classics on offer. Roulette, blackjack and video poker are the most popular options, and there are several variations of each, offering you the chance to mix things up if you get bored or fancy a change of pace.
There’s even a live casino section, where you can play with real human dealers by video link. These games stream in great visual quality, for a most realistic online casino experience possible.
The games load and run in-browser without difficulty, and the software both looks good, and works incredibly well across a range of devices. Since the redesign, there’s no noticeable lag or delay, and the casino is one of the fastest of all the sites operated by Broadway Gaming.
Mobile Casino
The Lucky247 mobile casino works well on any format, with support for iOS and Android devices through apps in the respective app stores. The apps still carry the icon of the old-style Lucky247 site, which dates to before when Broadway Gaming acquired this site. This is something they should get fixed – it’s a small detail, but the new design and logo is much better, so it’s a shame they’re not yet making the most of their brand.
The apps themselves are impeccable, loading quickly and presenting a generous selection of games in a mobile-friendly format. The visuals are crisp and there is absolutely no lag time on modern smartphone and tablet devices, so you’ll find it a joy to play – whether you’re on the Android or iOS versions.
When Broadway Gaming redesigned the Lucky247 site, they also made sure it was optimised for mobile devices. This means that whenever you access the casino from a mobile browser, you enjoy a fully-native experience that feels comfortable and looks great. You don’t even need the apps to login and get playing when the browser play is as good as this.
Deposit and Withdrawal
Lucky247 makes payments easy, with several options supported on deposit and withdrawal. Credit and debit cards are supported, as well as Neteller, Skrill, Euteller, Instadebit, Trustly, Citadel and EcoPayz. There aren’t as many options as you might expect, but this is still more than enough for most people. Deposits start from a minimum of £10, and the withdrawal limit is set at a significant £10,000 per day.
Pending time for withdrawals is 24-72 hours, and it can take up to 5 working days to receive cleared payment. This is a bit on the long side, but with a bit of forward planning, shouldn’t cause too much inconvenience.
You will also be expected to verify your identity, and provide supporting documentation before you are eligible to withdraw – this is usually handled at the time of your first withdrawal.
Security & Trustworthiness
Lucky247 Casino is part of the Broadway Gaming group of companies. While still a reasonable small group of companies, they do control multiple different casino and bingo brands, which supports Lucky247’s claim to be a legitimate, well-resourced casino site.
If you Google around, you’ll find some historical complaints about Lucky247, and in particular, a number of players who appeared to have difficulty with their withdrawals. It’s important to remember here that this casino is now under new management, and with their experience in running other casino sites like Casino of Dreams, they new team behind Lucky247 certainly appear to have turned over a new leaf.
Lucky247 Casino is regulated under the watchful eye of the UK Gambling Commission, arguably one of the strictest gambling regulators anywhere in the world. They oversee operators to make sure they are complying with UK law, and treating players fairly.
Similarly, they are also regulated by the Malta Gaming Authority, another highly reputable regulator. This is the confidence you need to know that this casino operates above board – within the law, and in good standing with those independent regulators holding them to account.
Lucky247 is signed up to industry body eCOGRA, which provides audit reports for Lucky247 games, reflecting them as fair and true. They also provide alternative dispute resolution through eCOGRA in the event of disagreements between the casino and its players, which provides you with another method of redress if you do dispute the casino’s actions at any time.
In security terms, Lucky247 Casino is rock solid. Your personal details are secured by 128-bit SSL encryption, virtually impenetrable to external threats and attacks. Payments are handled by independently secured payment processors, which each employ their own leading-edge security technology. There’s absolutely no doubt that you’re completely safe when you’re playing with Lucky247 Casino, or indeed any Broadway Gaming casino.
In terms of building your confidence in a casino site, and the trustworthiness of their games, you can’t get too much better than that.
Customer Support
Customer support is available 24 hours a day, 7 days a week, 365 days a year by phone, email, live chat or even Skype, with agents on hand to tend to your every need. This is what customers expect nowadays, but you wouldn’t believe the number of casinos that don’t offer this level of support – in this respect, Lucky247 Casino performs well.
- UK Toll-free Telephone: 0800 298 7785
- E-Mail: support@lucky247.com
* Toll free numbers are subject to operator billing per region. Please check with your local operator for charges applicable.
Support agents are friendly and competent, and when you’re reaching out by live chat, you should never have to wait more than a few minutes to get someone on the case. Available day or night, whenever you are, the customer support side is impressive.
Conclusion
When Lucky247 Casino was taken over in 2017, it was arguably in need of a revamp. Broadway Gaming came in and have done exactly that, transforming this site into a strong contender for any new casino player looking for a good place to play.
The selection of games is impressive, and the Microgaming-powered software is a joy to play on both mobile and desktop. The apps are great too, and the experience is all the better for a welcome bonus that, while rigorous, doesn’t feel like a mugs’ game.
They’re not perfect, and there are some areas where Lucky247 could still look to develop. Not least, they could go out of their way to show that with the change of management has come a change in approach to handling customer problems, which have resulted in their fair share of bad reviews over the years.
Nevertheless, all the indicators are positive that this is, and will remain, a trustworthy, safe place to play, where every player has an equal chance of winning big. On that basis, it’s fair to award Lucky247 a 4 out of 5.
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