Cashino Review

Customer Reviews
Visit Site
Overview

Overview

Cashino is one of the few casino brands in the UK to have nationwide recognition. This is in large part as a result of their physical arcades, located in over 170 locations across the UK. Even if you haven’t played in a Cashino arcade before, you’ll likely recognise the branding from your hometown – they’re everywhere, and a hugely popular feature of town centres across the country.

This gives Cashino casino a certain credibility, as does the fact they’re operated by Merkur Interactive – a renowned slots developer, and one of the many companies that make up the giant German gambling group Gauselmann. But does their online casino compare favourably to the competition?

Get Bonus

Pros & Cons

National name recognition, a trusted high street brand No dedicated mobile apps
Great selection of games Limited live casino section
Decent welcome bonus, not too restrictive
Fast-loading software and games
Smooth deposits and withdrawals
Welcome bonus

Welcome Bonus and Special Offers

Cashino casino offers all new players a welcome bonus, which comes in the form of a 100% deposit match of up to £250 on your first deposit, plus a few extras thrown into the bargain. The offer is online eligible for players aged over 18, and you must be creating a new account to take advantage of the welcome offer. Aside from the deposit match, you’ll also be awarded up to 150 ‘free’ spins (depending on the size of your deposit), and a further £10 match play for use in-store in any Cashino location in the UK.

Terms and conditions apply, as with all bonuses of this kind. The most significant is the wagering requirement, which stands at 35x. The wagering requirement must be met within 30 days, and wagering order applies – i.e. all bets come from cash first, before coming from your bonus credit. ‘Free’ spins must be used within 7 days, and any winnings from those bonus spins must be wagered a further 35 times before players can withdraw from the bonus.

This is a decent enough bonus offer, although most players will find the terms restrictive. The wagering requirements are reasonably high, but no higher than you’ll find with many similar bonuses. On balance, the fact that this comes with extra ‘free’ spins, as well as the deposit match bonus, means this just edges it as a reasonable offer. As long as you familiarise yourself with the specific terms and conditions, this is an offer that can be made to work for your new account.

Promotions

Promotions

It’s not just existing customers that can take advantage of bonuses at Cashino – there are also a number of ongoing promotions aimed at existing players. These can be found under the Promotions tab on the site’s main navigation, and reflect the latest promotional offers and bonuses.

For example, there’s 10% cashback available on roulette every Tuesday, up to a maximum of £250. The maximum stake is £10 per spin, and cash back is paid to you as cash, rather than as bonus credit.

There’s also an addition £10 bonus for players wanting to check out the Live Casino, in the form of a ‘golden chip’. Bet £10 on any qualifying live casino game and you’ll get a £10. There are no wagering requirements on this either, although you must use the bonus within 7 days. These promotions are updated from time to time, so it’s worth checking every so often to see what else is available.

Cashino caino also runs a loyalty and VIP programme, where players can win points to convert into cash bonuses and other prizes. A novel C-Card with a points collection system lets you play at their land based venues, get vouchers to go shopping at the likes of M&S or Love2Shop and of course you can also exchange your C-Points for real money to play at Cashino.com.

Software and games

Software and Games

Cashino brings together multiple different software developers to present a broad range of games. Slots is their biggest category by a long chalk, with contributions from leading developers like iSoftBet, Merkur Gaming, WMS Interactive, Barcrest, and several others giving an extensive range of options for players to choose from.

Some of the best slots include the likes of Eye of Horus, Top Gun and Space Invaders. Alongside the extensive collection of video slots, there are also some progressive jackpot games, where the prize fund continues to increase with every spin. Age of Gods Prince of Olympus, for example, saw its progressive jackpot rise to over £515,000 at the time of this review, while Jackpot Bells was offer over £236,000. Most players would agree these are life-changing amounts of money, and that’s what you can expect with this type of progressive jackpot game on offer at Cashino.

Cashino arcades are all about slots, so it’s no surprise their website reflects this. But if you’re a fan of table games, you’re unlikely to be disappointed either. Roulette, blackjack and video poker are all present across multiple different game variations, so you’ll never be stuck for options if table games are more your type of thing.

There’s even now a live casino at Cashino, which is a more recent development. Choose from live roulette, blackjack, baccarat or poker, and play directly with a live dealer via a video link. This adds extra realism to the experience, as well as providing an alternative way to try your luck to the usual video table games.

The layout of the Cashino website makes it easy to find any game you’re looking for, either by browsing through the collection of titles, or by searching directly for a specific game. The games themselves load quickly and reliably, confirming the feeling that this a high quality casino site. Compared to other similar sites, Cashino casino is a joy to play, technically – you won’t find any lag time or technical issues standing in your way. On balance, it’s fair to say software and games is a strong point for Cashino, and one of the main reasons you should check their online casino out for yourself.

Mobile casino app

Mobile Casino

While Cashino offers a mobile app in connection with its land-based venues, there is no casino app as such, either for iOS or Android users. This is definitely a downside for the brand, and it’s limiting for players not to access to a convenient, easy way to play on the go. It is still possible to play casino games on mobile or tablet devices, but your only option is to go via the device browser.

The website has been built from the ground up to present effectively on mobile, and the results don’t disappoint. You can enjoy a virtually identical experience on mobile, thanks to the native website, although the total number of games is slimlined for mobile. This is a good alternative to an app, and means you’ll never be stuck for finding a way to play on the go – it’s just that most players find tapping an app a much quicker way to get going, versus fumbling to type a URL in their device browser.

Deposit and withdrawal

Deposit and Withdrawal

Cashino offers a somewhat limited range of payment methods for withdrawals and deposits. Maestro, Visa, MasterCard and Neteller are you main options, though it’s also possible to withdraw by bank transfer.

The pending time for withdrawals is 0-24 hours, with credit and debit withdrawals taking a further 2-5 days to be paid from there. E-wallet withdrawals come within another 24 hours, while bank transfers take a little longer, at up to 7 days.

Security and trustworthiness

Security & Trustworthiness

It’s crucial that you’re able to trust your online casino, and that’s one of the major benefits Cashino brings to the table. Any brand that is represented on the high street, or through any physical establishment you can actually visit, already earns a level of credibility beyond the average online casino. At least in the case of Cashino, you’re starting with the knowledge that this is a company with some 174 venues nationwide. Added to which, it’s owned by the much larger Gauselmann group, one of the biggest gambling companies in Europe. If that’s not enough to inspire trust, you’d be hard pressed to find anything more solid.

Cashino is owned by Merkur Interactive plc, the same company famous for developing slots titles. Merkur Interactive is licensed in the UK by the Gambling Commission, providing the level of security and trust you need as a minimum before considering any online casino. A legal requirement for any online casino accepting deposits from UK consumers, it’s good to see that Cashino is all above board.

In terms of security, the Cashino casino website is as secure as it could be, leveraging the latest in encryption technology to secure their website and mobile platforms. Payments are independently handled by secure payment processors, so that’s two layers of robust encryption operating simultaneously.

For an online casino that serves a lot of customers every day, there are surprisingly few complaints from unhappy players. It’s a common feature of the online casino industry that most sites attract dozens of negative reviews, virtually within a couple of months of launch. This is usually just a case of disgruntled customers venting their frustrations when they lose, or falling foul of the terms and conditions. But with Cashino, there are very few complaints of this nature – even more reason to trust this casino with your online gambling.

Customer support

Customer Support

The best way to contact Cashino is by live chat, with friendly support agents on hand during extended business hours, from 9am till 6pm Monday to Friday. It’s also possible to reach out over the phone on their freephone number, or by email. Cashino is also available on social media, including Facebook and Twitter.

  • Email: support@cashino.com
  • Phone: 0800 0852250
  • Twitter: @CashinoGaming
  • Opening Hours: Monday – Friday: 09:00 – 18:00 GMT / Saturday – Sunday: 13:00 – 22:00 GMT

And if you’re really stuck, you could always try your luck at your local high street Cashino outlet.

Conclusion

Conclusion

Cashino casino has a big presence in the UK market, thanks to their 174 outlets nationwide. Chances are high you’ll find a Cashino outlet near where you live, which for most players, is a good indicator of the trust and confidence you can have in this brand. This is backed up by an online casino platform with some great games, enticing welcome bonuses, and good ongoing promotions for loyal players.

The lack of a mobile app is a downside, and it’s unbelievable at this stage that Cashino haven’t taken the plunge and developed a suite of apps for iOS and Android users. However, with a fully functioning mobile site, this isn’t too limiting for players who like to game on the go.

With an excellent collection of games, good customer service, and reasonable deposit and withdrawal options, Cashino scores well overall, earning a respectable 4 out of 5 from our review.

Get Bonus
Share Your View - Top 5 Casino Sites

Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

 

Peter Grey
Peter studied Journalism in University. He makes a living writing about Online Casinos. His favourite casino game is roulette but he still plays online poker in his spare time. It's no surprise his favourite quote is "If you can't spot the sucker in your first half hour at the table, then you ARE the sucker".
COMMENTS
Choose your avatar

Everyone has an opinion, and these days there are more and more ways to share that opinion with your family, friends, acquaintances and even strangers.
Here at Top5CasinosSites we invite you to share your experiences with us and with the wider Top5Casinos community. Let us know your thoughts and your ratings and we'll publish it below for all to see and benefit from.

Cashino Review

gamble-aware-logo-1 gamble-aware-logo-4 gamble-aware-logo-2 gamble-aware-logo-5 gamble-aware-logo-3 gamble-aware-logo-4

There might be additional restrictions concerning the aforesaid services such as age limitation as well as territory and residence limitations, we take no responsibility in enforcing such limitations and we recommend that you review the applicable restrictions for said providers

Top