Overview

When you’re reviewing online casinos, it’s rare to find an outfit with as clean a reputation as Prospect Hall. Granted, they’re a relatively recent entrant into the market, launching in 2015. But even newer casinos have their fair share of bad press, and Prospect Hall seems to fare remarkably well. This can only be down to one thing – their good approach to interacting with customers, and the fairness that goes to the heart of their ethos as an online casino.

Developed in conjunction with the team behind Betable, Prospect Hall combines slots from some of the world’s most famous game developers with a robust selection of table games to suit any taste. There are over 200 games available to choose from, and with banking function that has a reputation for speedy execution, it’s already off to a flying start.

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Pros & Cons

• Good reputation amongst players
• Backed by the Betable brand
• Over 200 games, including exclusives
• Fast payment processing
• iOS app, plus in-browser compatibility

• No live chat or phone support available
• Limited range of slots

Welcome Bonus and Special Offers

The welcome bonus stands at a highly impressive £300 deposit match, plus 100 free spins. These are credited over the first three withdrawals, with 100% up to £100 and 50 free spins on the first deposit, 50% up to £100 on the second deposit, and a further 100% up to £100 plus 50 free spins on the third deposit. You need to adhere to the wagering requirements, which stand at 35x – not too bad, based on equivalent casinos. However, there’s a 30 day time limit involved, so you need to act quickly if you want to take advantage of all the bonuses on offer.

Slots contribute at a rate of 100% of the wagering requirements, while table games and other games contribute just 20% of the total. Your best bet therefore is to play through the bonus on slots, but you should still bear in mind that there is a maximum stake of £5 when you’re playing with bonus cash. That’s quite a lot of terms and restrictions to take in, and it’s by no means exhaustive. However, on balance, this is still a generous welcome bonus that can be put to good use in building your bankroll early.

Promotions

There are plenty of promotions available for regular players too, running alongside the welcome bonus package. The likes of free spins, daily free games, cashback promotions and even cash and prize draws, all adding to the excitement involved in playing at Prospect Hall.

The VIP programme is another great feature here, and if you’re lucky enough to climb the ladder, and you can enjoy some pretty amazing rewards. Things like sports tickets, spa days and concert/theatre tickets run alongside additional bonuses and rewards, including birthday treats and random surprise bonuses. It’s all part of the package for the most valuable players, and the longer you stick around, the more you bet, the more likely you are to make it into this elite tier of promotions.

Software and Games

Slots fans will feel at home at Prospect Hall, with a range of games from top-tier developers to keep you engaged. Expect games from both Microgaming and NetEnt, the Coca Cola and Pepsi of casino game development, alongside NYX and Play’n Go, which both come with fantastic reputations of their own. Starburst and Thunderstruck II are amongst the most popular slots titles you’ll find here, along with Cosmic Fortune, Game of Thrones, and Jurassic Park.

Table games are well catered to, with a bountiful selection of everything ranging from classics to the more obscure. At the more unusual end of the spectrum, you can expect to find the likes of keno, Beer Fest and Electro Bingo, along with a huge range of poker and video poker games. In terms of the classics, expect to find plenty of versions of blackjack, roulette and baccarat.

One good element here is the Betable exclusive games, which you can only find on Betable brand casinos. That gives Prospect Hall an edge over other casinos, who can’t claim to share the same game catalogue – in an industry where exclusives like this are rare, that’s a real plus.

The website works seamlessly on any device you choose, and you’ll enjoy playing in instant play mode on both desktop and mobile. The graphics are impressive too, and it feels like a casino that has invested heavily in getting the right software platform to offer a truly high-end gaming experience.

Mobile Casino

Mobile gaming with Prospect Hall is easy, and there’s no download required in order to get started. No matter which type of device you’re using, you’ll find the in-browser version of the casino pleasing on the eye and a breeze to play instantly. Most of the slots and table games make it into the mobile version of the casino, so you won’t feel like it’s a limited experience.

There’s also a free app specifically designed for iOS users, providing a more immersive experience than the in-browser version. This also opens up other games, designed by social media gaming companies, that offer a unique experience on mobile. This is an added incentive to get the app, but there’s no strict need to play through the app if browser will do. There’s no app for Android, so browser is all that is available, but it’s a top end experience either way.

Deposit and Withdrawal

Visa, MasterCard, Neteller and Skrill are all represented as deposit methods at Prospect Hall, alongside PayPal. The same applies to withdrawals, with payment methods available covering Neteller, Skrill, Visa, MasterCard and Paypal, as well as cheque withdrawals. One element you should bear in mind about Prospect Hall is the speed of withdrawals, which in some cases have been seen to be paid virtually instantly.

When you compare this to other casinos, which can sometimes take beyond 96 hours to process withdrawals, it starts to become clear just how big an advantage this is for ordinary players.

Security & Trustworthiness

Prospect Hall is as highly secured as the biggest online casinos, with SSL encryption ensuring you have the highest degree of security around your information. If you want to go a step further, paying through an e-wallet makes the impenetrable even more secure – if you’re worried at all about security, you really shouldn’t be.

Beyond that, Prospect Hall is part of the Betable family of gambling brands, and there’s always safety in numbers in this industry. They hold a license from the UK Gambling Commission, one of the strictest licensing authorities in the world, and their games are regularly independently audited. It’s also a member of IBAS, an independent adjudication service for resolving industry disputes.

Customer Support

Alas, it seems like there is truly no perfect casino. With everything else in mind, Prospect Hall was nearly there. But when it comes to customer support, there’s a major failing here that is a little difficult to escape. There’s no instant support feedback mechanism, so that means no live chat, and no phone support. If you’re stuck, you’re restricted to only reaching out by email through a contact form.

You can understand why the casino operators this policy from the perspective of keeping their costs down. However, it’s far from convenient for the majority of players, and means you could end up waiting days for a response. Not exactly perfect, but not a reason to ditch the casino either. There’s so much on offer here, it’s only a shame the support wasn’t a little more developed. For most users, this shouldn’t be too problematic.

Conclusion

Prospect Hall has already made its mark on an industry that’s notoriously difficult to crack. Players across the UK have already enjoyed what this outfit has to offer, and as with other brands in the Betable family, it seems to have lived up to their expectations fairly well. The games are high end, from the two titans of the industry, Microgaming and NetEnt. The bonus structure is good, if not a little complicated, and the range of options for accessing the site – for both mobile and desktop users alike – make it easy to login and play at any time of the day or night.

They are not perfect, and the customer support function (or somewhat lack of it) does knock a few spots off their otherwise clean sheet reputation. But it’s secure, fast at processing payments, and offers an excellent range of player benefits, so there’s a clear trade off there between an excellent gambling experience, with minimal support.

If you enjoy quality games at a trustworthy, well-designed casino, you’re going to find what you’re looking for at Prospect Hall. While they could do to improve the availability of support, this casino checks literally every other box, and comes highly recommended for new players.

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