Overview
Employing over 6,000 staff at its land-based resorts across the UK and Belgium, Grosvenor is no stranger to the casino business. With a reputation for a luxury gaming experience, both in their local venues and online, the Grosvenor name may be most familiar as the shirt sponsor of Fulham FC since the start of the 2017 season. But with a track record that extends as far back as 1970, this is the antithesis of a fly-by-night online casino.
That’s good news for trust, and a large part of Grosvenor’s appeal comes from their reputation. But with a good selection of games, welcome bonuses, promotions and more, there’s much more to playing at Grosvenor casino than peace of mind.
Claim BonusPros & Cons
- “Most popular casino brand in the UK”
- Strong reputation for trust
- Impressive collection of slots and live games
- Manual flushing
- Round the clock support
- Slow points accumulation for loyalty
- Some game lagging on certain devices
- Some complaints about support experience
Welcome Bonus and Special Offers
Grosvenor online casino offers a welcome bonus for new players, designed as an incentive to encourage the first deposit. As such, it’s an offer tied to the first deposit amount, but unlike other casinos, where there’s a high deposit match available, at Grosvenor, it’s only £20. But before you head for a bigger bonus, it’s worth noting that this is actually on very generous terms, and in many ways, even though the £20 is a smaller amount, it’s actually much better for new players than most.
Consider a typical deposit match welcome bonus – you might find 100% up to £100, or 125% up to £150, or similar. But you’ll often find these come with heavy wagering requirements attached – like 30x, 40x, 50x and beyond. What this means is that you need to play through the deposit amount 30x, 40x, 50x before you’re eligible to withdraw – in effect, making it very difficult to use these bonuses profitably.
In the case of the Grosvenor bonus, the £20 comes with a miniscule wagering restriction of just 5x. This makes it essentially a much better deal than many ‘larger’ bonuses, because the terms and conditions are less restrictive. On balance, this makes for a good welcome bonus, and means fewer customers will be left with a bitter taste in their mouth for falling foul of bonus Ts and Cs. That’s a win for their customers, but also a win for Grosvenor Casinos.
The offer is only available on your first deposit, and you must deposit a minimum of £20 to claim the bonus. You have 30 days to meet the wagering requirement, and you can only attempt to withdraw once you’ve played through the full amount – in this case, it’s just £100.
Grosvenor Club members will receive a £20 no deposit bonus, if they enter their membership ID when registering.
Note that any attempt to withdraw before you’ve reached the threshold can lead to the forfeiture of your withdrawal amount, so it’s important to keep track of your wagering and contribution as you go. Ultimately, it’s up to you to keep a close eye on the bonus terms and conditions, and to make sure you’ve fulfilled what they ask before withdrawing any winnings.
Promotions
While the welcome bonus applies only to new customers on their first deposit, Grosvenor online casino isn’t done with bonuses at the door. Instead, there are regular promotions and retention bonuses available throughout the year, to keep loyal players sticky. These can be found under the Promotions tab from the main menu, which will keep you up to date with the latest available offers.
If you happen to be a Grosvenor Club member at their physical resorts, you can take advantage of an additional welcome bonus – £20, and that’s no deposit. There are also promotions like Game of the Week, where you can pick up extra credit for particular slots games, as well as daily jackpots and ‘free’ spins promotions.
The promotions are in a constant state of flux, so your best bet is to check on the day to see which promotions are available. Nevertheless, you can be sure that there are plenty of other bonuses and promotions to take advantage of, above and beyond the initial deposit match.
Software and Games
Grosvenor’s first class casino has a high class feel to its site, with graphics that are amongst some of the best we’ve seen. It’s an impressive visual experience, with bold text that’s easy to read against the dark background, a layout that instinctively makes sense to most users first-time, and graphics that give Grosvenor a luxurious edge over other online operators.
There are well over 300 slots at Grosvenor casino, with favourites like Rise of Anubis, Rainbow Riches, Book of Ra Deluxe, Cleopatra, Pharaohs Fortune and Zeus God of Thunder. The games are available in instant-play mode within your browser, and with a load time of mere seconds, the action gets underway virtually instantly. The games load well across a range of devices, too, and the high quality software ensures a reliable, consistent game every time.
This is largely thanks to the quality of the games available. Grosvenor carries games from an array of leading casino games developers, with the likes of Playtech, Barcrest, Amaya, NetEnt, Ash Gaming, Endemol, IGT, Yggdrasil, WMS, Electracade, Bally and Novomatic making the grade, amongst others. This means you’ll never run short of something new to try out, as well as ensuring all of your favourite slots games are available at GrosvenorCasinos.com.
The jackpots just keep getting bigger and bigger, with a number of in-house and network jackpots live 24/7. Look out for Siberian Storm Megajackpots, Clover Rollover, Jungle Madness and Mafia Millions for the big jackpot wins.
In addition to slots, there are also the usual suspects as far as table games are concerned, each with multiple different variations and game rule versions, and a full selection of scratchcards and arcades games to win money on as well.
There’s also an impressive Grosvenor’s live casino section, with games that link you up to a human dealer – the next best thing to playing at one of their casino resorts in person. Great emphasis has been placed on this product, ensuring that the retail experience is accurately portrayed within the digital offering. The software itself is provided by Evolution Gaming.
Look out for Live Dreamcatcher if you’re in the mood for something different, or try your hand at some of the big limit tables, for example roulette, where the table limit stands at £100,000.
You’ll also find a dedicated poker section, for live or regular online play. Their poker client is lightweight, quick to download, and can be run on either Windows or Mac OS – you’ll find the download links for each respective system on the ‘Poker’ page at the Grosvenor casino site. New players can even pick up a dedicated poker bonus, worth £100 when you deposit £25, subject to offer terms and conditions.
The software is easy to follow and stylish, in keeping with the luxurious Grosvenor brand. The client runs smoothly and there’s very little lag or interruption when playing on mobile, or any modern device.
Games is arguably the biggest strength of Grosvenor as a standalone online casino. There is a huge selection available, with good coverage – including amongst less common casino games. With the help of a who’s who of leading games developers, and a slick, professional website that is as easy as anything you’ve ever used online, the software and games side is a major plus point for Grosvenor casino.
Mobile Casino
Grosvenor offers players instant access to their website on any device browser, thanks to a responsive design that delivers native browsing on any smartphone, tablet or screen. Players can access a slimmed down selection of slots, table games and live games through the app, but there’s still a very generous selection of different game types available for mobile players.
For those looking for an altogether more immersive experience, the apps for Grosvenor online casino are fantastic. Available for both iOS and Android users, the apps are everything you’d want and more, offering excellent graphics, fast game load times, and an impressive user experience.
The apps are free to download and install in a matter of seconds, and once you’re logged in and running you’ll feel instantly at ease. Visually, the apps are very similar to the online platform, but the convenient and smooth running apps outperform browser play on Android and iOS devices.
Deposit and Withdrawal
Grosvenor online casino supports a wide range of payment methods, making it simple on both deposit and withdrawal. Alongside Visa, Maestro and Mastercard card payment options, you can also transact through e-wallets like Skrill, Neteller and Ukash. They also support PayPal for added convenience, as well as bank transfer and cheque for those dealing in larger amounts.
Pending time runs from 6-24 hours at the most, and payment processing can take 24-48 hours from there for e-wallets, or up to 2-5 days for credit and debit cards. Bank transfers can take up to 7 days after pending before payments are processed.
This is a little on the sluggish side for payments, and is one of the most commonly flagged issues with the casino in player reviews. For such a big operator, this should be an easy enough fix, and there is no doubt players would rate the Grosvenor service even more highly if this was addressed.
Still, it’s not the longest turnaround time on payments either, and for most players, this won’t be an issue.
| Visa | MasterCard | Maestro | PayPal | Skrill |
|---|---|---|---|---|
| [icon name=”check-circle” style=”color: green”][/icon] | [icon name=”check-circle” style=”color: green”][/icon] | [icon name=”check-circle” style=”color: green”][/icon] | [icon name=”check-circle” style=”color: green”][/icon] | [icon name=”check-circle” style=”color: green”][/icon] |
| Neteller | Paysafecard | Ukash | Pay by SMS | Bank Wire |
| [icon name=”check-circle” style=”color: green”][/icon] | [icon name=”check-circle” style=”color: green”][/icon] | [icon name=”cancel-circle” style=”color: red”][/icon] | [icon name=”cancel-circle” style=”color: red”][/icon] | [icon name=”cancel-circle” style=”color: red”][/icon] |
Security & Trustworthiness
Security and trust is so important in choosing an online casino, and that’s no doubt a large part of the reason GrosvenorCasinos.com is such a popular choice. With some 56 venues in the UK, Grosvenor is already a recognisable name to many of their online players – whether or not they are actually members of their casino establishments. There’s always more of a trust profile when you know there’s a physical outlet nearby – for some, this is certainly preferable to playing with an unknown online casino.
Operated by Rank Digital Gaming (Alderney) Limited, Grosvenor is part of the Rank Group plc – a company that turns over in excess of £700 million per annum, and also operates brands including Mecca Bingo.
As a large, corporate player in the casino space, you should immediately feel more comfortable with Rank brands than standalone sites with less financial backing. The fact they are also accountable to shareholders is the icing on the cake, and virtually guarantees a legitimate gaming experience.
In terms of licensing, Grosvenor is covered for players in the UK by the Gambling Commission, by all accounts one of the strictest gambling regulators anywhere in the world. They also hold a license in Alderney from the Alderney Gambling Control Commission, which covers players from outside the UK. This dual-layer of independent regulation means Grosvenor casino isn’t operating unchecked, and goes a long way to reassuring new players.
The Grosvenor site is incredibly secure, which is exactly what you’d expect from a major corporate operator. The site itself is encrypted to the latest industry standards, while all payments are handled through independently-secured third-party payment processors. It’s impossible to get any more secure than that.
Generally, Grosvenor enjoys a good reputation, both online and offline, amongst their players. There are the usual exceptions, and as with any casino, there are some complaints to be found online. However, there’s nothing that stands out as a cause for concern, and any complaints that are on forums and review sites tend to be the usual complaints any online casino attracts. On balance, it’s fair to say that Grosvenor online casino is a safe, trustworthy and honest place to play.
Customer Support
Grosvenor casino online customer support can be reached by email, at support@grosvenorcasinos.com, as well as by freephone on 0800 083 1990. There’s also a live chat option, for a more direct answer to immediate queries.
Support agents are usually responsive and helpful in most cases, although there is some anecdotal evidence of players struggling to get the help they need. Fortunately, with at least 3 different ways to reach out, you shouldn’t find yourself stuck for a reply. The support team are on hand 24/7 to handle player enquiries.
| UK telephone | Web Form | Live Chat | FAQ |
|---|---|---|---|
| 0800 083 1990 | [icon name=”cancel-circle” style=”color: red”][/icon] | [icon name=”check-circle” style=”color: green”][/icon] | [icon name=”check-circle” style=”color: green”][/icon] |
| 24/7 | |||
| support@grosvenorcasinos.com | [icon name=”cancel-circle” style=”color: red”][/icon] | [icon name=”cancel-circle” style=”color: red”][/icon] | [icon name=”check-circle” style=”color: green”][/icon] |
Conclusion
Grosvenor is a reputable casino brand, and according to their marketing department, the ‘most trusted casino brand in the UK’. With casinos in towns across the country, and operations in continental Europe, few could deny Grosvenor as one of the most significant gambling companies in the country – both online and offline.
This is backed up by a selection of games that is ahead of the pack, and rivals sites like Video Slots Casino, which aims to provide the biggest selection of games possible. At the same time, their no-nonsense approach to the bonus offer is refreshing, and likely to work well amongst players who’ve seen it all before with other casinos.
Payment processing and support are the only real question marks, and for those, Grosvenor online casino balances out at a nice 8 out of 10. This is a good place to play, and if you can overlook some minor imperfections, Grosvenor will offer you a cracking online casino experience.
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